In recent articles I have talked about better record keeping and how to write a job description; both of these articles have one thing in common they require the entire team to be involved. So how do you motivate and keep the team going in the forward direction?
Several years ago I attended a seminar entitled "Employee Discipline and Performance Mistakes." Afterwards, I wrote up a simple, step-by-step plan for dealing with common employee discipline problems, like tardiness, not following the dress code or standards of conduct, failing to compete tasks or checklists.
"John called me last night. He has been offered a position in a practice near his girl friend, and he thinks he must accept it. He says he only learned of it a few days ago. He will be leaving in two weeks."
Any good training program starts with standardization of procedures so they can be taught and readily duplicated by staff members. Consistency of process is an asset anywhere in your practice but especially in the prep room and surgery.
The initial two articles in this series on associate employment contracts dealt primarily with legal details of the contract; contract periods, renewal provisions and other esoteric elements that are commonly ignored when a new associate is considering a job offer.
Train: To make proficient with specialized instruction and practice.
This DVM Newsmagazine exclusive series on Training includes stories on "How to train your staff to deal with grief-striken clients", "What to look for beforing hiring a person to help ensure employing an individual willing to learn and embrace continuing education", "Ways to retain good employees" and more.