When you conduct regular performance reviews, you build better understanding with your employees, clarify your mutual goals, and give employees feedback about where they excel and could improve. Use this form to get started. (PDF)
Most part-time employees don't qualify for health insurance, retirement, or other employee benefits. And you must offer fair and equivalent benefits to all team members, regardless of whether they're a new hire or a 15-year veteran at your reception desk. If you don't, you're asking for a discrimination case.
In recent articles I have talked about better record keeping and how to write a job description; both of these articles have one thing in common they require the entire team to be involved. So how do you motivate and keep the team going in the forward direction?
Several years ago I attended a seminar entitled "Employee Discipline and Performance Mistakes." Afterwards, I wrote up a simple, step-by-step plan for dealing with common employee discipline problems, like tardiness, not following the dress code or standards of conduct, failing to compete tasks or checklists.
"John called me last night. He has been offered a position in a practice near his girl friend, and he thinks he must accept it. He says he only learned of it a few days ago. He will be leaving in two weeks."
Any good training program starts with standardization of procedures so they can be taught and readily duplicated by staff members. Consistency of process is an asset anywhere in your practice but especially in the prep room and surgery.