While fielding calls to help save pets from drug-stash ingestion accidents and allergic reactions, the veterinary team at the ASPCA Animal Poison Control Center keeps up morale and mood with some harmless tallying.
Of course veterinary team members care about their wages, but as Denise Tumblin, CPA shares in this video, their other main concerns may surprise practice owners. Watch to find out what the Benchmarks study has revealed.
Saying "thanks" doesn't need to be mushy, sappy or awkward. Here's a quick tip (and a tool, too!) to appreciate your veterinary team members from Jessica Murphy, CVPM, a 2016 dvm360/VHMA Practice Manager of the Year contestant.
He's a highly skilled practice manager, but that doesn't mean he doesn't make mistakes. In this case, Brian Conrad, CVPM, president of the Veterinary Hospital Managers Association, admits he recently fell down on the job when it comes to team communication.