Owners' and associates' views differ on team training

Owners' and associates' views differ on team training

Owners and associates aren't on the same wavelength when it comes to team education. What's causing the divide?
Aug 01, 2008
By dvm360.com staff

When we asked doctors and team members how their practices handle team training, we expected a discrepancy. And the responses did, in fact, point to a difference of opinion—but it wasn't between doctors and team members. Instead it's owners and associates whose views fall on different ends of the spectrum. For instance, 76 percent of owners say team members receive regular performance feedback, whereas only 56 percent of associates agree, according to the 2008 Veterinary Economics Business Issues Study.

Frequency of in-house training.
This isn't surprising when you think about it. First, associates might not enjoy direct lines of communication with team members. Second, team members might say one thing to owners and another to associates. Finally, owners might be over-reporting their team training efforts, consciously or not.

What owners, associates, and team members have to say.
The lesson in all this is that it's important for associates to connect with team members and owners, and vice versa. Associates provide fresh insights, and they may notice areas where the practice could benefit from holding some additional training. And while associates must make an effort to learn the practice ropes, it's important for owners—and team members—to help them along. Open up the lines of communication, and you'll be well on your way.

Hot topics on dvm360

Veterinarians: Your clients are going to Google with these cat questions

Search engine shares the top 10 questions people asked about dogs and cats in 2014.

Vetcetera: The complex topic of canine fear-related aggression

A guided tour of resources for addressing this popular and complicated subject, featuring advice from Dr. John Ciribassi.

Reality TV and the veterinarian: Discussing mainstream dog training advice with clients

Your clients may be getting behavior advice from cable TV. Get your opinion in the mix.

Blog: Election results pose obstacles for veterinary prescription law

Flip in U.S. Senate's majority may slow progress of Fairness to Pet Owners Act.

7 steps to a better relationship between veterinarians and rescue groups

A DVM in the city shares his advice to veterinary practices for working with rescues.