Owners' and associates' views differ on team training
Owners and associates aren't on the same wavelength when it comes to team education. What's causing the divide?
Aug 01, 2008
When we asked doctors and team members how their practices handle team training, we expected a discrepancy. And the responses did, in fact, point to a difference of opinion—but it wasn't between doctors and team members. Instead it's owners and associates whose views fall on different ends of the spectrum. For instance, 76 percent of owners say team members receive regular performance feedback, whereas only 56 percent of associates agree, according to the 2008 Veterinary Economics Business Issues Study.