Mike Paul, DVM
Dr. Paul is the former executive director of the Companion Animal Parasite Council and a former president of the American Animal Hospital Association. He is currently the principal of MAGPIE Veterinary Consulting. He is retired from practice and lives in Anguilla, British West Indies.
DVM360 MAGAZINE - Jan 02, 2018
No, not really. But pickles have helped me understand a facet of customer service that applies perfectly to veterinary clinics.
DVM360 MAGAZINE - Nov 21, 2017
Dr. Mike Paul recounts the night of Sept. 5 when Hurricane Irma struck his island home in Anguilla.
DVM360 MAGAZINE - Oct 18, 2017
From a big city to a small town, from an isolated island to a mall, my big trip to see astronomy at work also reminded me how things have changed for American consumers and maybe veterinary hospitals.
DVM360 MAGAZINE - Sep 22, 2017
This skill can make your veterinary team work together better and you a more effective leader.
DVM360 MAGAZINE - Aug 04, 2017
You can brush up on slang, dialect, accents and weird vocabulary to reach pet owners in the exam room. But the best way to be understood in veterinary practice is always, first, to listen.
DVM360 MAGAZINE - Jul 05, 2017
Reaching out to those around us can do more than turn their frowns upside down—it can help them live longer. This island-dwelling veterinarian is on board.
DVM360 MAGAZINE - May 10, 2017
What Disney's Who Framed Roger Rabbit can teach us about the veterinary client experience.
DVM360 MAGAZINE - Apr 03, 2017
Empathy is a powerful emotion, but it can be harmful to our mental and emotional well-being. We’re better off offering sympathy and compassion.
DVM360 MAGAZINE - Mar 02, 2017
The customer controls more of your veterinary practice than you think. It’s time to sort out your priorities and understand what will fix that 20 percent loss of clients most businesses experience.
DVM360 MAGAZINE - Jan 11, 2017
The notion that excellent veterinary care is enough to attract and keep clients and set you apart from other practices is outdated. The new differentiator is client experience, and knowing what your clients want will require research.
DVM360 MAGAZINE - Dec 02, 2016
Dr. Mike Paul usually avoids drinking the water when traveling. Usually.
DVM360 MAGAZINE - Nov 02, 2016
Dr. Mike Paul reflects on his humble beginnings, veterinary inspiration and the future of a reality TV-style profession.
DVM360 MAGAZINE - Aug 03, 2016
Happy employees make happy clients, and what suits baby boomers may not fit millennials.
DVM360 MAGAZINE - Jun 29, 2016
Compassion fatigue, brownout, burnout, depression ... so many conditions, and veterinarians may suffer from any of them. Learn to understand the differences between each and set yourself on a path to more happiness.