Mark Hafen says: Be careful what you promise

Mark Hafen says: Be careful what you promise

Don't paint yourself into a corner with unrealistic guarantees.
source-image
Jul 22, 2010
By dvm360.com staff

Noted veterinary architect—and storyteller—Mark Hafen, AIA, NCARB, recalls a time early in his career when he bit off a little more than he could chew.

Find out more of our architects' rookie mistakes and much more this August at the Hospital Design Conference, part of CVC in Kansas City.

Hot topics on dvm360

Follow dvm360 on Twitter, Facebook, and Pinterest

For quick updates and to touch base with the editors of dvm360, Veterinary Economics, Veterinary Medicine, and Firstline, and check us out on Twitter, Facebook, and Pinterest.

Sell veterinary clients on your service

But you don't have to have butler-style service to win new clients and keep existing clients happy.

Why veterinarians should be more like a Louisiana shoeshiner

If my veterinary clients feel half as good as I did after visiting the 'Michael Jordan of shoeshines,' I'll be thrilled.

Texts from your veterinary clinic cat

If your clinic cat had a cell phone and opposable thumbs, what would he or she text you?

Learning goodbye: Veterinarians fill a void by focusing on end of life care

Veterinarians dedicating their careers to hospice and euthansia medicine may be pioneering the profession's next specialty—at clients' request.