Managers: What makes a top performer?

Managers: What makes a top performer?

Feb 24, 2010

No one can deny it: There are more practice managers today. OK, maybe not more than there were yesterday, but many more than practices employed five or 10 years ago.

These valuable team members are lifting part of the heavy load off practice owners, in particular, managing across all the facets of practices and taking (at least some) responsibility for team management, client satisfaction, and the financial goals of the business. Ideally, this gives doctors more time for medicine. That is what you went to school to focus on, right? And more time with clients and patients should translate to healthier finances for veterinary practices.

(It doesn't always, though. And you'll learn why.)

When the editors of dvm360 met to discuss the crucial changes and challenges practices face today, the issues of maximizing managers' contributions captured our attention. Thousands of new managers are working in practices trying to help. But their job duties and the expectations about their contributions vary widely.

We hope this package of information and tools will help your team decide whether you need a manager; identify the right role for your manager, if you have or need one; open lines of communication about what everyone expects; and help you managers out there keep your feet under you and your practices running smoothly.

Hot topics on dvm360

Veterinarians: Your clients are going to Google with these cat questions

You might be surprised by what your clients are researching. Plus, get an educational client handout.

Vetcetera: The complex topic of canine fear-related aggression

A guided tour of resources for addressing this popular and complicated subject, featuring advice from Dr. John Ciribassi.

Reality TV and the veterinarian: Discussing mainstream dog training advice with clients

Your clients may be getting behavior advice from cable TV. Get your opinion in the mix.

Blog: Election results pose obstacles for veterinary prescription law

Flip in U.S. Senate's majority may slow progress of Fairness to Pet Owners Act.

7 steps to a better relationship between veterinarians and rescue groups

A DVM in the city shares his advice to veterinary practices for working with rescues.