Make a case for senior veterinary care

Make a case for senior veterinary care

Sometimes clients need a little nudge to get their senior pets in for wellness exams and preventive diagnostics. Use these informational handouts to stress the importance of senior care and stay ahead of disease in older pets.
source-image
Nov 01, 2013
By dvm360.com staff

According to the American Animal Hospital Association, only about 14 percent of senior pets undergo the regular health screenings recommended by their veterinarians. That’s a hard senior statistic to swallow. But the truth is, it can be difficult for veterinarians and their teams to convince clients to bring in their older pets for wellness examinations and preventive diagnostics—especially if the pet seems healthy on the outside.

Dr. Karl Salzsieder, JD, a Veterinary Economics Editorial Advisory Board member and owner of Salzsieder Consulting and Legal Services in Longview, Wash., and Yelm Veterinary Hospital in Yelm, Wash., has faced this challenge and finds that wellness plans are one of the keys to getting clients with senior pets in the door.

“With my practice’s wellness plan, clients get a free office visit,” says Dr. Salzsieder. “You just need to get them in—then you can start educating them.”

Dr. Salzsieder recommends having team members call clients with senior pets and explain the importance of bringing in their dog or cat for a complete physical examination. “But don’t overwhelm the client on the phone by talking about all the diagnostic tests you want to run,” he warns. “Keep it simple and just talk about the physical examination.”

Once you’ve got the senior pet in for an examination, that’s the time to discuss obtaining baseline tests—CBC, serum chemistry panel and urinalysis—to assess the pet’s health. And depending on your physical exam findings, more tests may be warranted, says Dr. Salzsieder.

Finally, don’t shy away from citing senior pet statistics or sharing personal experiences if a client seems reluctant to pursue preventive diagnostics, advises Dr. Salzsieder. “Share facts about the incidence of a specific disease in senior pets,” he says. “And if you’ve got an example of a case when a condition was caught early enough to treat, tell them about it. It could make all the difference.”

Head over to dvm360.com/seniorhandout to download a client handout about common clinical signs that pet owners should look for as their pets age.

Hot topics on dvm360

Reality TV and the veterinarian: Discussing mainstream dog training advice with clients

Your clients may be getting behavior advice from cable TV. Get your opinion in the mix.

Vetcetera: The complex topic of canine fear-related aggression

A guided tour of resources for addressing this popular and complicated subject, featuring advice from Dr. John Ciribassi.

Blog: Election results pose obstacles for veterinary prescription law

Flip in U.S. Senate's majority may slow progress of Fairness to Pet Owners Act.

The war between shelters, veterinarians needs to end

Despite practitioners’ legitimate gripes, they’re hurting themselves.

7 steps to a better relationship between veterinarians and rescue groups

A DVM in the city shares his advice to veterinary practices for working with rescues.