Lights! Camera! Meet!

Lights! Camera! Meet!

Videorecord staff meetings to ease communication headaches.
source-image
Mar 01, 2008



Our 24-hour clinic has a main office, three satellite facilities, 14 veterinarians, and 80-plus team members, so staff communication is always a challenge. In addition to a weekly newsletter, we have monthly meetings for each department and a monthly staff meeting for everyone.

With such a large team and extended shift hours, getting everyone to all the meetings was becoming difficult, yet we wanted to ensure that everyone was getting the same message in a timely manner. So we purchased a DVD camcorder to record every team and staff meeting.

If an employee is unable to attend a meeting, he or she has one week to check out the DVD and take a quiz on the information discussed. If the employee does this, the absence is excused and will not be reflected in his or her annual performance review.

The recordings have been a huge success. The team that works the midnight shift no longer has to come back to work a few hours later to attend a meeting. Staff members who were on vacation can hear the same message everyone else heard when they get back, and we can eliminate the "I didn't know" excuse when we introduce a new product or protocol. By adding this simple step we increase communication and decrease inconsistencies.

Angie Hartin is the bookkeeper and assistant practice manager at Hawthorne Animal Hospital in Glen Carbon, Ill.

Hot topics on dvm360

Dog of Dallas Ebola patient will not be euthanized, authorities say

Health officials have quarantined and will monitor dog and amid concerns surrounding deadly virus.

Video: How to perform a belt-loop gastropexy

Prevent GDV in your at-risk patients with this simple technique.

Stretch your skills to earn more in veterinary practice

Finding new tasks could be the key to generating more income for your practice—and boosting your pay.

Veterinary community stunned by Sophia Yin's unexpected death

Prominent veterinary behaviorist died of suicide Sept. 28.

Study shows sustained salary slump for veterinary support staff

Since 2009, technicians paid by the hour have experienced a bump in pay, but pay for other team members has stayed stagnant, according to data from the 2014 Firstline Career Path Study. Here’s a look at changes in team pay from 2009 to 2013.