You’re a good person. Your team members are good people. Clients ready to pick a fight don’t have to bring down your whole veterinary practice’s mood. Get some perspective, laugh about it, and get through it.
You could be the next dvm360/VHMA Practice Manager of the Year. All it takes is a short survey, a few thoughtful responses ... and, yes, a willingness to fight past your natural humility and tell us what you've done to make happy team members, to grow revenue and to create a healing environment in your veterinary practice.
Practice owners: You own/rent a building. You employ a staff. You have computers. If you’re interested, you have a chance to build more businesses, help more people and earn more money than just the hospital.
To keep your veterinary hospital stable—with coworkers on board—take this advice to heart after the death or sudden disability of the practice owner. Or if you just want a plan to make sure your practice and team will be taken care of if something happens.