Investing in veterinary imaging: A tale of two ultrasounds
About 16 months ago, Sheep Draw Veterinary Hospital in Greeley, Colorado, where I worked, decided to purchase an ultrasound machine. Based on the number of clients they were referring out for the procedure, the fact that 40 to 45 percent of clients declined an ultrasonographic exam when it was recommended because they had to go to another facility, and the fact that it was a seven- to 10-day wait to have a mobile radiologist come to the clinic, the practice manager Ethan Miles and the practice owner decided to invest $20,000 in an eight-year-old, used, high-end, cart-based machine from Colorado State University. The cost included extra probes and two-day training workshops for two doctors and one technician, valued at $3,000.
At first, everything went swimmingly. The revenue generated from the machine was on target to pay for itself in two years or less. The doctors were performing ultrasound-guided cystos right and left and increasing their comfort in modified FAST (focused assessment with sonography for trauma) scans. Then, 10 months in, the machine suffered a massive system failure that would've cost $10,000 to $12,000 to repair. Since the machine was bulky and cumbersome (it was stored in an exam room, taking up valuable space) and the images were difficult to move from the machine to the practice software and access, the clinic leadership decided it was more cost-effective to purchase a new machine. They already had data that investing in ultrasound was sound, and now they could take what they'd in the process and make the best investment moving forward.
After a lengthy research process that Miles was gracious enough to share with me, they settled on a GE Logic V2 for a price $29,500. This included additional training for three doctors at a value of $3,000. The machine is small—the size of a laptop—and a coaching program provides pictures of normal organs, tells the probe driver where to put the probe, and sends and receives dicoms (an image format, similar to a jpeg) via wired or wireless connections. Their new ultrasound machine now lives in the surgery suite during the day and is easily transported around on a cart, no longer tying up an exam room.
When asked about the thought process behind his decision on the second machine, Miles had three pointers:
1. Determine your needs and wants first
Before an ultrasound sales rep darkened Sheep Draw’s door, Miles gathered opinions from the doctors and pertinent team members about what they wanted and needed from a machine. It had to be small and portable, it had to have a good warranty, and it needed to have a tutorial to help increase user confidence.
2. Determine your budget
Miles and the practice owner worked together to set the budget for the machine that allowed them to get a good ROI. After determining the needs and wants of the team and the budget ceiling, then they contacted distributors to bring machines in to try that fit the budget. Miles conducted his own double-blind study by asking the doctors to write down pros and cons about each machine. Miles collected the lists and made his decision based on where there was the most overlap between the lists.
3. Talk price last—and the price is always negotiable
Every sales rep wanted to talk price first, but Miles refused to talk about price until the end because it gave him leverage in the negotiation. Once he had prices from several companies that wanted his business, he was able to use that information to negotiate. For example, if company X and company Y both offered a similar machine for the same price, then Miles would ask company X what they would do to make him choose their machine. Then he would take that information back to company Y and ask them what they would do to sweeten the deal. Bottom line: Make them compete for your business!
Ultimately, he found two machines that met all the needs and wants of the staff and that were within budget. He went with the GE model because he negotiated a longer warranty and two probes like a BOSS.
Bonus: Practice manager pro tips
What Miles learned through the process was the importance of understanding that what you are buying is not cheap, but if you purchase purely for price you will get what you pay for. Understand your needs and meet your needs first and then set a budget ceiling—that way you'll focus on meeting the needs of your practice and not get suckered into buying something that becomes a boat anchor in less than a year.
Don’t be afraid of buying a piece of equipment you've never used—just try to learn how to use it before you buy it so you're not surprised. Be sure to ask your doctors and the team what they need and want in a unit, and fill their needs. Involve them in the decision. If the team is frustrated, then the equipment won’t get used.
Sheep Draw’s long term goal is to have two team members trained in ultrasound so the doctors don’t have to do it. This provides training and financial incentive, which increases well-being and practice satisfaction.