How to schedule team members' breaks
How should I schedule team members' breaks?
First, says Sheila Grosdidier, RVT, a partner with VMC Inc. in Evergreen, Colo., remember that team members' schedules must align appropriately. When you schedule appointments and surgeries, allocate the correct number of doctor and team work hours to support those activities. It's common for clinic schedules to be misaligned—there aren't enough team members scheduled during surgery check-in or discharge, or there are too many scheduled during slow times. (Use the spreadsheet below under Related Links to get a handle on scheduling.)Next, set up ratios of how many team members you need to support appointments and surgery times. While this varies by practice, the average is 3.5 team members per veterinarian. That ratio can increase to five, six, or seven team members per veterinarian depending on effective leveraging and strong management. This includes the client service representative at the front desk, a veterinary assistant, a technician, and a floater to help in the pharmacy, restrain a pet, or assist in the lab as needed. Here are some additional tips:
1. Breaks may only last for a specific length of time.
2. Any extension of the break is contrary to the rules outlined in the employee manual.
3. Extension of the break will be punished.
Everyone benefits from regular breaks. Just make sure you have the right people in the right place at the right time doing what you need them to do.