How to manage your team members' emotional outbursts

How to manage your team members' emotional outbursts

It starts with you.
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Jan 27, 2012
By dvm360.com staff

No matter how professional your staff, there will inevitably be times when emotions surface in a negative way. Veterinary hospital administrator Marianne Mallonee says that although you can't change other people, you can lead by example when it comes to managing emotions.

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