When the client can’t pay, know what to do and say. Expert and Fetch dvm360 conference speaker Danielle Russ, BS, BA, AS, LVT, says that there are silver linings you can give to these bleak situations.
Whether a veterinary client's pet is getting a cancer diagnosis, the pet owner is managing a chronic condition such as allergies or they're visiting you for the very first time, here’s how to nail best practices to show off your financial savvy when it comes to payments and, maybe, encourage folks to look into pet insurance down the line.
Your veterinary team knows all about the health of your patients, but what about the health of your veterinary practice? In this Team Meeting in a Box, you'll look at the condition of your financials and your operations and then treat them with new ideas and strategies.
Second graders rescued Shingle the cat when he was stuck on top of their school's roof. And a wellness plan rescued these underprivileged students when they decided to adopt the cat and provide for his veterinary care.
Clients who can't afford to pay for their pets' care ranks as team members' No. 2 frustration at work, according to the 2013 Firstline Veterinary Team Trends Study. (No. 1 is team members' pay and benefits—no surprise there, right?) Some veterinary teams are recommending pet insurance to help pet owners plan for their pets' veterinary care.
The economy is hurting some clients, and practice owners nationwide are wondering about options to the standard cash, check, or credit. Almost 90 percent of practice owners told us they hold post-dated checks for clients, but is that a good idea?