Handle difficult clients with "deep acting"

Use this technique to smooth out conversations with troublesome clients.
May 01, 2012
By dvm360.com staff

From CVC Washington D.C., Veterinary Economics and Firstline Editor Brendan Howard reports a tip from Dr. Andy Roark. In his lecture, Dr. Roark described how to handle clients with whom you've had past problems through what's known as "deep acting." Brendan explains.