Hablamos Espanol aqui?
"Tactfully identify your clients' language needs at check-in or when they call to set up an appointment," says Veterinary Economics Editorial Advisory Board member Dr. Jeff Rothstein, MBA, president of The Progressive Pet Animal Hospitals and Management Group that owns and operates hospitals in Michigan. "Once you determine the approximate percentage of your clientele that speaks Spanish, then you can implement a variety of communication strategies."
Dr. Rothstein says if 5 percent to 15 percent of your clients are Hispanic, it would be ideal to have one or two staff members that speak a moderate degree of Spanish. If the range is greater than 25 percent, you'll want to consider having a Spanish-speaking veterinarian on staff, too. "Accommodating Hispanic clients can also include Spanish-language magazines, handouts, and prescription labels," he says.