Get a grip on employee carelessness

Get a grip on employee carelessness

How do I respond when team members fail to take care of equipment?
source-image
Dec 01, 2009


Dr. Jeff Rothstein
Broken equipment is frustrating and costly, so don't be shy about letting the team know you're upset about the poor treatment of practice property, says Veterinary Economics Editorial Advisory Board member Dr. Jeff Rothstein, MBA, president of Progressive Pet Animal Hospitals in Michigan. But do so professionally. A good way to keep your cool while stressing the serious nature of carelessness is to focus on the cost of repairing or replacing the item. "It's OK to let team members know how much revenue the practice loses when they mishandle equipment," says Dr. Rothstein. "But I wouldn't ask them to pay for any of the damages."

What you can do is revoke repeat offenders' privileges when it comes to using the equipment. Decreased responsibility can impact performance reviews and potential wage increases, providing more incentive for employees to follow your handling and maintenance protocols. Another motivator: Make team members sign on and off the equipment to boost accountability and responsibility. And don't forget that thorough, careful training often eliminates this problem altogether.

Hot topics on dvm360

Dog of Dallas Ebola patient will not be euthanized, authorities say

Health officials have quarantined and will monitor dog and amid concerns surrounding deadly virus.

Video: How to perform a belt-loop gastropexy

Prevent GDV in your at-risk patients with this simple technique.

Stretch your skills to earn more in veterinary practice

Finding new tasks could be the key to generating more income for your practice—and boosting your pay.

Veterinary community stunned by Sophia Yin's unexpected death

Prominent veterinary behaviorist died of suicide Sept. 28.

Study shows sustained salary slump for veterinary support staff

Since 2009, technicians paid by the hour have experienced a bump in pay, but pay for other team members has stayed stagnant, according to data from the 2014 Firstline Career Path Study. Here’s a look at changes in team pay from 2009 to 2013.