A fun way to answer your team's questions
There's also a monthly feature called "Pearl." Pearl's an imaginary dog that lives in a small wooden doghouse in the staff lounge. She has a ravenous appetite for questions. When team members submit questions, we talk about the answers at the monthly staff meeting, and print responses in the newsletter. At monthly staff meetings, there's a 10-question quiz on important newsletter items. We put the names of those who score perfectly in a drawing for a small prize.
Barbara Schipkowski, member of the Veterinary Hospital Managers Association, is the assistant practice manager and receptionist at Hawthorne Animal Hospital in Glen Carbon, Ill.