Front desk vs. back office: Heal the rift

Front desk vs. back office: Heal the rift

Is your clinic split like the Hatfields and the McCoys? Bash Halow explains how to repair the rupture.
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Feb 10, 2017
By dvm360.com staff

If your veterinary practice is divided into location-based cliques, CVC educator Bash Halow, LVT, CVPM, has one question for you: Who’s benefiting from the unrest? Anyone?

“If you were to meet as a group—client care representatives, technicians, vets, etc.—and talk about what’s going on, it’s pretty darn difficult to identify positive reasons to be mean, nasty and unprofessional with each other, however warranted it may feel,” Halow says.

In this video, Halow explains how he brings such turmoil out into the open and creates new clinic standards when it comes to respect.