Fight veterinary team member burnout with compassion

Fight veterinary team member burnout with compassion

Q: We've recently had a string of traumatic cases at my hospital, and I'm worried my staff might be suffering from compassion fatigue. What can I do to help?
source-image
Feb 01, 2014
By dvm360.com staff

"If you have members of your team with compassion fatigue, it will ultimately affect the efficiency, effectiveness and even the profitability of the practice," says Katherine Dobbs, RVT, CVPM, PHR, owner of interFace Veterinary HR Systems in Appleton, Wis. That's why it's so important for practice owners or managers to step in and take appropriate measures to handle stressful situations.

Dobbs recommends taking a look at the following: Are you providing continuing education for your staff to stimulate new knowledge? Are you giving them adequate reprieve from the daily grind in the form of breaks and time away from work? Are you providing benefits, such as health insurance, so staff can seek out professional care?

Dobbs also recommends appointing someone on the team who directly oversees the workload each person is carrying and makes sure each person has the tools she needs to do her job well.

Finally, keep the lines of communication open—even when it comes to difficult topics. "When there's trauma in the practice, there should always be discussion about it," says Dobbs.

Hot topics on dvm360

Follow dvm360 on Twitter, Facebook, and Pinterest

For quick updates and to touch base with the editors of dvm360, Veterinary Economics, Veterinary Medicine, and Firstline, and check us out on Twitter, Facebook, and Pinterest.

Sell veterinary clients on your service

But you don't have to have butler-style service to win new clients and keep existing clients happy.

Why veterinarians should be more like a Louisiana shoeshiner

If my veterinary clients feel half as good as I did after visiting the 'Michael Jordan of shoeshines,' I'll be thrilled.

Texts from your veterinary clinic cat

If your clinic cat had a cell phone and opposable thumbs, what would he or she text you?

Learning goodbye: Veterinarians fill a void by focusing on end of life care

Veterinarians dedicating their careers to hospice and euthansia medicine may be pioneering the profession's next specialty—at clients' request.