Doctor Communication | Veterinary Economics

Doctor Communication

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VETERINARY ECONOMICS: May 01, 2007
By dvm360.com staff
Q. I'm a specialist at a referral practice and I'd like to visit the referring veterinarians in my area. What's the best approach?
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VETERINARY ECONOMICS: Jan 01, 2007
I recently discovered that patients were vaccinated with expired vaccines. We pulled the vaccines out of use immediately and called clients, but what can I do to calm the commotion?
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VETERINARY ECONOMICS: Jan 01, 2007
By dvm360.com staff
More owners are taking advantage of herbs, nutritional supplements, chiropractic medicine, and acupuncture for their pets, but few are telling their veterinarians.
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VETERINARY ECONOMICS: Dec 01, 2006
Sometimes, as the saying goes, "'tis better to be silent and be thought a fool, than to speak and remove all doubt." Remember this when you feel the need to discuss rectal diseases with your colleagues—in a crowded public place.
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VETERINARY ECONOMICS: Oct 01, 2006
By dvm360.com staff
Avoid miscommunication and use this referral form to help improve patient care.
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VETERINARY ECONOMICS: Sep 01, 2006
I've been with the same clinic for seven years. There's a lot of turnover, and my boss hires new graduates. Depending on my day, I'm stuck playing teacher with up to three new veterinarians. My boss isn't around much and says I'm not pulling my weight given what I'm being paid. How can I explain the situation to him?
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VETERINARY ECONOMICS: Jul 01, 2006
Agree on the basic care you want to deliver at your veterinary hospital. Write it down. And get all your team members heading in the same direction.
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VETERINARY ECONOMICS: Jul 01, 2006
Owners and associates, you can see eye to eye. Just get the monkeys off your back.
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VETERINARY ECONOMICS: Jul 01, 2006
By dvm360.com staff
Your standards should be clear, concise protocols—like the ones listed below—for what you believe is the best care for the pets you see.
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VETERINARY ECONOMICS: Apr 01, 2006
Conflict closed this practice's doors for good. Don't suffer the same fate.
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VETERINARY ECONOMICS: Dec 01, 2005
"Increased customer loyalty is the single most important driver of long-term profitability," say Scott Robinette, Claire Brand, and Vicki Lenz, authors of Emotion Marketing: The Hallmark Way of Winning Customers for Life (McGraw-Hill, 2000).
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DVM360 MAGAZINE: Sep 01, 2005
There is a fundamental concept about contract law that students learn in their very first weeks of law school. It's a concept referred to as "meeting of the minds."
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VETERINARY ECONOMICS: Aug 01, 2005
By dvm360.com staff
When it comes to service, associates may think owners see the world through rose-colored glasses. But in general, you may all be more alike than you think.
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VETERINARY ECONOMICS: May 01, 2005
By dvm360.com staff
Confrontation in the workplace can be tricky—you don't want to burn bridges, but you also don't want to suffer at the hands of a colleague.
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VETERINARY ECONOMICS: Apr 01, 2005
By dvm360.com staff
With the advent of e-mail, it's easy to jot a disjointed note and send it off to clients or colleagues. But a slap-dash approach may lead you to say things you'd never consider appropriate if you were using a pen and paper. Keep out of trouble with these e-mail etiquette tips: