After you get a complaint, but before you make a decision as a veterinary practice owner or manager about employee discipline or big process changes, this kennel-attendant-turned-practice-owner told conference-goers to ask themselves and others two important questions.
Temper tantrums, dark clouds over heads, frowns that just won’t turn upside down? Here’s some advice on how to put the Partridge Family back into your veterinary practice, when all you hear is Black Sabbath.
Aaaaaaah! You’re the star of a horror flick that takes place in your veterinary hospital, with the demons and creeps played by some awful coworkers. But you can survive! Learn about the hairy problems these fiends put you in and whether their thoughtless or malicious behavior is bullying, harassment or just really, really annoying.