Dermatology dilemmas: Talk them through with veterinary clients

Dermatology dilemmas: Talk them through with veterinary clients

Make sure your conversations with veterinary clients about chronic skin conditions are more than just skin deep.
Aug 02, 2013
By staff

When it comes to dermatology issues, you’ve probably heard pet owners say, “Can’t you just give him a shot?” Unfortunately, solutions to pets’ skin problems are rarely quick and easy—just look at the data below. Lucky for you, we have a whole package of tools to help educate pet owners and train your team about these tough dermatology issues. Check out to get started today.

Click here to learn how to help clients pay for ongoing dermatology treatments.

“Whoa, Doc, I can’t afford that!”

Many skin conditions in pets are chronic—which can mean ongoing and expensive treatments. This is why it’s crucial to have payment options ready, says Gary Glassman, CPA, a Veterinary Economics Editorial Advisory Board member, and partner with Burzenski & Co. in East Haven, Conn.

You can go the internal payment route and make the payment arrangements within the walls of your practice, he says. However, only offer this opportunity to your most trusted veterinary clients, Glassman says.

A safer route might be to offer third-party payment plans to clients. There are many companies that will extend credit on behalf of the client in order to make these treatment payments affordable, Glassman says.

“Veterinarians need to make an informed decision about which companies they would want to offer and what the associated costs are because they’re not all the same,” Glassman says. “Some parties offer credit cards and revolving credit opportunities. Others have come into the market recently and set up payment arrangements where the money is withdrawn from the client’s bank account through an Electronic Funds Transfer.”

Whichever payment option you decide to offer, one thing is certain: Don’t shy away from any opportunity to provide important patient care to veterinary clients because you don’t think they can afford it, Glassman says.

Hot topics on dvm360

Veterinarians: Your clients are going to Google with these cat questions

You might be surprised by what your clients are researching. Plus, get an educational client handout.

Vetcetera: The complex topic of canine fear-related aggression

A guided tour of resources for addressing this popular and complicated subject, featuring advice from Dr. John Ciribassi.

Reality TV and the veterinarian: Discussing mainstream dog training advice with clients

Your clients may be getting behavior advice from cable TV. Get your opinion in the mix.

Blog: Election results pose obstacles for veterinary prescription law

Flip in U.S. Senate's majority may slow progress of Fairness to Pet Owners Act.

7 steps to a better relationship between veterinarians and rescue groups

A DVM in the city shares his advice to veterinary practices for working with rescues.