Congratulations for a job well done

Congratulations for a job well done

Give team members a pat on the back for a job well done with "green sheets."
source-image
Apr 01, 2009
By dvm360.com staff

When somebody at our office is "green," it's not green with envy or eco-consciousness—it's green with pride. We congratulate our team members with "green sheets." These blank pastel-green papers are on my desk and accessible to everyone. When an employee does something above and beyond the call of duty—covering a shift for a sick employee, fixing a computer problem, handling a difficult client exceptionally well—any other team member can fill out a green sheet and leave it with me. We try to thank the go-getters publicly in front of the whole staff, and we always put the green sheet in their personnel files. The sheets become another part of team members' annual evaluations.

—Kristine Suszczynski, practice manager; Portland Veterinary Specialists, Portland, Maine

Hot topics on dvm360

Follow dvm360 on Twitter, Facebook, and Pinterest

For quick updates and to touch base with the editors of dvm360, Veterinary Economics, Veterinary Medicine, and Firstline, and check us out on Twitter, Facebook, and Pinterest.

Sell veterinary clients on your service

But you don't have to have butler-style service to win new clients and keep existing clients happy.

Why veterinarians should be more like a Louisiana shoeshiner

If my veterinary clients feel half as good as I did after visiting the 'Michael Jordan of shoeshines,' I'll be thrilled.

Texts from your veterinary clinic cat

If your clinic cat had a cell phone and opposable thumbs, what would he or she text you?

Learning goodbye: Veterinarians fill a void by focusing on end of life care

Veterinarians dedicating their careers to hospice and euthansia medicine may be pioneering the profession's next specialty—at clients' request.