Client Service | Veterinary Economics

Client Service

Jul 01, 2003
Dr. Marsha L. Heinke offers a lesson in phone etiquette to ensure your staff doesn't shut the door on clients even before they walk in.
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DVM360 MAGAZINE: Dec 01, 2002
Cleveland-Veterinarians say letting technicians take on some routine duties of farm calls can build a practice and improve healthcare delivery efficiency.
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DVM360 MAGAZINE: Oct 01, 2002
As veterinarians warm up to cyber communicating, are you exposing yourself to malpractice and other legal claims?
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DVM360 MAGAZINE: Jul 01, 2002
Recently I interviewed a man for a job as manager of one of the Agway T.S.P.F.TM Heifer Farms. This position involves overseeing the care of 3,500 animals, supervising a staff of 13 people, adhering to a budget, and interacting with customers and potential customers.
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DVM360 MAGAZINE: Apr 01, 2001
Recently there has been a lot of discussion on AABP-L concerning a Web site that advertises prescription drugs at very low prices.