Client Service | Veterinary Economics

Client Service

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VETERINARY ECONOMICS: Oct 01, 2006
This veterinarian's passion for practice—and helicopters—lets him fill a unique niche.
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VETERINARY ECONOMICS: Oct 01, 2006
By dvm360.com staff
Improve pet dental care with a client brochure.
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VETERINARY MEDICINE: Sep 01, 2006
By dvm360.com staff
Your veterinarian has determined that your dog has allergies to certain substances, such as house dust mites and various grasses and insects, and may benefit from allergen injections to slowly lessen your pet's reaction to the substances. You can easily administer these injections at home.
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VETERINARY ECONOMICS: Jul 01, 2006
19 tips to cut back on no-shows and get back to business.
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VETERINARY ECONOMICS: Jun 01, 2006
By dvm360.com staff
If a picture's worth a thousand words, four pictures are worth, well, a lot.
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VETERINARY ECONOMICS: May 01, 2006
By dvm360.com staff
Use these strategies to promote dental health year-round.
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VETERINARY ECONOMICS: May 01, 2006
... we reward ourselves with premium products ...
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VETERINARY ECONOMICS: Apr 01, 2006
By dvm360.com staff
Just because Pet Dental month has passed doesn't mean you should stop pushing good dental care for patients.
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VETERINARY ECONOMICS: Feb 01, 2006
Consider starting annual, seasonal, or quarterly events to expand your client base and retain current clients. Be creative: Make your promotions fun; make them silly!
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VETERINARY ECONOMICS: Feb 01, 2006
By dvm360.com staff
How one practice successfully promotes dental care.
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VETERINARY ECONOMICS: Dec 01, 2005
It's easy to overlook the problems that come with making clients wait. We think, "Hey, it comes with the territory." We make excuses. And we hedge our bets, knowing most clients only grow dissatisfied when they wait more than 30 minutes. But that approach won't wow clients. In fact, even a short wait may leave clients disgruntled. So it's an issue you should aim to manage.
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FIRSTLINE: Oct 01, 2005
It only takes a little extra effort to make pet owners feel special. The benefit: happy, loyal clients who appreciate your care.
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VETERINARY ECONOMICS: Sep 01, 2005
I frequently tout the goal of developing a womb-to-tomb relationship with our clients and their pets. At the core of our practice philosophy is the statement, "Focus on long-term relationships versus the short-term dollar."
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VETERINARY ECONOMICS: Jan 01, 2005
What message does the appearance of your clinic send? And what message do the doctors, technicians, and support staff members send when they interact with clients? For a real eye opener, ask your clients these questions, using surveys, focus groups, and casual conversations during appointments. And don't forget to ask new clients and staff members why they chose your clinic. Their fresh eyes can offer valuable insights into the first impressions your practice makes.
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DVM360 MAGAZINE: Jan 01, 2005
I tried to explain that six years and 60 pounds alters a lot of things. He was not in agreement.