Client Service | Veterinary Economics

Client Service

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VETERINARY ECONOMICS: Apr 07, 2008
By dvm360.com staff
Use this form to answer clients' most common questions about the disease.
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DVM360 MAGAZINE: Apr 01, 2008
Dr. James Brooks turned over in bed and looked at the clock. It was 8:05 a.m. He was a little late but thought he could make it to the clinic on time. He quickly headed to the bathroom to wash up and brush his teeth. He looked in the mirror — same face, different day. He laughed nervously because it really wasn't the same face. It was a suddenly aging facade marred by the daily stress of being a solo practitioner in a changing veterinary world. He had never married. His apartment usually was a mess — cleaned only when circumstances dictated.
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CVC IN WASHINGTON, D.C. PROCEEDINGS: Apr 01, 2008
8 out of 10 jobs in the Unites States are currently client/customer service oriented.
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CVC IN WASHINGTON, D.C. PROCEEDINGS: Apr 01, 2008
In-clinic testing was cutting edge in the 1990's but today it is commonplace.
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VETERINARY ECONOMICS: Mar 01, 2008
Brochures let us explain the technical aspects of parasite-related diseases, the tests to detect them, and the products to control them. Maybe some of our ideas could work for you too.
Feb 01, 2008
Whether you are about to graduate and join a practice as a new associate or if you are still in school, it is important to understand the new findings concerning the role emotions play in building healthy, successful client relationships.
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VETERINARY ECONOMICS: Jan 17, 2008
By dvm360.com staff
Fight misinformation and reward curiosity with a handout that teaches clients to sort fact from fiction on the Web.
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VETERINARY ECONOMICS: Jan 01, 2008
By dvm360.com staff
Pet owners are clearly learning about nutrition. But where are they getting their information? Brian Conrad, practice manager at Meadow Hills Veterinary Center in Kennewick, Wash., worries that it's not from you.
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FIRSTLINE: Dec 01, 2007
By dvm360.com staff
Six pet owners tell their stories about why they left veterinary practices. Learn from their experiences--then use these tips and tools to avoid critical client care mistakes.
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VETERINARY ECONOMICS: Oct 01, 2007
Dental care is an everyday endeavor.
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VETERINARY ECONOMICS: Sep 01, 2007
A trip to the optometrist's office reminded this veterinarian that clients are willing to pay for quality care—especially if it prevents hassles in the long run.
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DVM360 MAGAZINE: Jul 01, 2007
Most veterinary hospital owners are proud of their doctors and support staff and know how hard they work to offer outstanding patient care. Given that, it may be easy to assume that we are providing better care than we actually are. A client-satisfaction survey is an excellent way to measure the quality of service – as perceived by clients.
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VETERINARY ECONOMICS: Jul 01, 2007
After the death of two wonderful dogs over the past several years, my family decided to take a few years off from being dog owners. Well, we're back in action now, puppy classes and all.
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VETERINARY ECONOMICS: Jun 01, 2007
By dvm360.com staff
A form for pinpointing age-related problems
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VETERINARY ECONOMICS: Jun 01, 2007
The devil is in the details. So what are your clients noticing about your practice and team members?