Pet owners are clearly learning about nutrition. But where are they getting their information? Brian Conrad, practice manager at Meadow Hills Veterinary Center in Kennewick, Wash., worries that it's not from you.
Most veterinary hospital owners are proud of their doctors and support staff and know how hard they work to offer outstanding patient care. Given that, it may be easy to assume that we are providing better care than we actually are. A client-satisfaction survey is an excellent way to measure the quality of service – as perceived by clients.
Las Vegas — Explain care benefits, cater communication to client personalities and show genuine interest in a pet owner's concerns. These techniques, according to a recent study, ensure pet owners are willing to pay for the highest quality of veterinary care.