Client Service | Veterinary Economics

Client Service

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VETERINARY ECONOMICS: Apr 16, 2009
By dvm360.com staff
Veterinary Economics board member gives health and exercise tips for dogs on Faithful Friends.
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VETERINARY ECONOMICS: Apr 03, 2009
By dvm360.com staff
Clear up client misconceptions about the transmission, prevention, and treatment of heartworm disease.
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FIRSTLINE: Apr 01, 2009
By dvm360.com staff
Help clients considering euthanasia.
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VETERINARY ECONOMICS: Apr 01, 2009
Feeling pelted by the recession? From your fellow owners, associates, and practice managers, here are 17 ideas for making the best of the downturn.
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VETERINARY ECONOMICS: Apr 01, 2009
We should represent our profession at all times—even when we're off duty.
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FIRSTLINE: Apr 01, 2009
By dvm360.com staff
Scope out this sample form.
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CUSTOM VETERINARY MEDIA: Apr 01, 2009
By dvm360.com staff
Thanks to the development of certain broad-spectrum parasiticides, practitioners can now treat tapeworms on a monthly basis, sparing clients the nasty surprise of discovering segments on their dogs.
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VETERINARY ECONOMICS: Apr 01, 2009
By dvm360.com staff
Many practice owners reject discounts, but offering clients little freebies can sometimes benefit your practice.
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FIRSTLINE: Apr 01, 2009
Pets deserve the best.
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FIRSTLINE: Apr 01, 2009
Invaluable health care at a cost clients like.
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CVC IN WASHINGTON, D.C. PROCEEDINGS: Apr 01, 2009
Once the receptionist has greeted the client and pulled the medical record, she should then review the record to make sure that the patient is current on all preventative procedures and indicate on the patient visit slip, as well as the medical record, why the animal has been presented.
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CVC IN WASHINGTON, D.C. PROCEEDINGS: Apr 01, 2009
Client service is more than just being nice it requires setting expectations, teaching individuals how to EXCEED those expectations and holding individuals accountable.
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CVC IN WASHINGTON, D.C. PROCEEDINGS: Apr 01, 2009
What message does your facility send to your clients?
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CVC IN WASHINGTON, D.C. PROCEEDINGS: Apr 01, 2009
Build a relationship with owner and pet--this is a people business as well as a pet business; being able to relate with owners and their pets is necessary.
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FIRSTLINE: Mar 18, 2009
By dvm360.com staff
A convenient handout of what to ask clients to lock in compliance.