Client Service | Veterinary Economics

Client Service

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VETERINARY ECONOMICS: Jan 17, 2008
By dvm360.com staff
Fight misinformation and reward curiosity with a handout that teaches clients to sort fact from fiction on the Web.
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VETERINARY ECONOMICS: Jan 01, 2008
By dvm360.com staff
Pet owners are clearly learning about nutrition. But where are they getting their information? Brian Conrad, practice manager at Meadow Hills Veterinary Center in Kennewick, Wash., worries that it's not from you.
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FIRSTLINE: Dec 01, 2007
By dvm360.com staff
Six pet owners tell their stories about why they left veterinary practices. Learn from their experiences--then use these tips and tools to avoid critical client care mistakes.
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VETERINARY ECONOMICS: Oct 01, 2007
Dental care is an everyday endeavor.
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VETERINARY ECONOMICS: Sep 01, 2007
A trip to the optometrist's office reminded this veterinarian that clients are willing to pay for quality care—especially if it prevents hassles in the long run.
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DVM360 MAGAZINE: Jul 01, 2007
Most veterinary hospital owners are proud of their doctors and support staff and know how hard they work to offer outstanding patient care. Given that, it may be easy to assume that we are providing better care than we actually are. A client-satisfaction survey is an excellent way to measure the quality of service – as perceived by clients.
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VETERINARY ECONOMICS: Jul 01, 2007
After the death of two wonderful dogs over the past several years, my family decided to take a few years off from being dog owners. Well, we're back in action now, puppy classes and all.
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VETERINARY ECONOMICS: Jun 01, 2007
By dvm360.com staff
A form for pinpointing age-related problems
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VETERINARY ECONOMICS: Jun 01, 2007
The devil is in the details. So what are your clients noticing about your practice and team members?
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VETERINARY ECONOMICS: Jun 01, 2007
By dvm360.com staff
As pets age, their brains can slow down, too. Intervene early to give dogs and cats the best chance of staying sharp—and you'll help keep clients happy.
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DVM360 MAGAZINE: Jun 01, 2007
By dvm360.com staff
Identity theft is an ongoing problem. What should you be watching out for?
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FIRSTLINE: Jun 01, 2007
By dvm360.com staff
There may be 50 ways to leave your lover, but it only takes one of these missteps to send clients packing.
Apr 01, 2007
Las Vegas — Explain care benefits, cater communication to client personalities and show genuine interest in a pet owner's concerns. These techniques, according to a recent study, ensure pet owners are willing to pay for the highest quality of veterinary care.
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VETERINARY ECONOMICS: Mar 01, 2007
We've adopted a major hotel chain's steps for providing excellent client service. Of course, we aren't in the hotel industry, but we are in the hospitality industry.
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VETERINARY ECONOMICS: Feb 01, 2007
Keep your clients happy—from when they make an appointment until they're done with follow-up care.