Client Service | Veterinary Economics

Client Service

source-image
VETERINARY ECONOMICS: Apr 01, 2006
By dvm360.com staff
Just because Pet Dental month has passed doesn't mean you should stop pushing good dental care for patients.
source-image
VETERINARY ECONOMICS: Feb 01, 2006
Consider starting annual, seasonal, or quarterly events to expand your client base and retain current clients. Be creative: Make your promotions fun; make them silly!
source-image
VETERINARY ECONOMICS: Feb 01, 2006
By dvm360.com staff
How one practice successfully promotes dental care.
source-image
VETERINARY ECONOMICS: Dec 01, 2005
It's easy to overlook the problems that come with making clients wait. We think, "Hey, it comes with the territory." We make excuses. And we hedge our bets, knowing most clients only grow dissatisfied when they wait more than 30 minutes. But that approach won't wow clients. In fact, even a short wait may leave clients disgruntled. So it's an issue you should aim to manage.
source-image
FIRSTLINE: Oct 01, 2005
It only takes a little extra effort to make pet owners feel special. The benefit: happy, loyal clients who appreciate your care.
source-image
VETERINARY ECONOMICS: Sep 01, 2005
I frequently tout the goal of developing a womb-to-tomb relationship with our clients and their pets. At the core of our practice philosophy is the statement, "Focus on long-term relationships versus the short-term dollar."
source-image
VETERINARY ECONOMICS: Jan 01, 2005
What message does the appearance of your clinic send? And what message do the doctors, technicians, and support staff members send when they interact with clients? For a real eye opener, ask your clients these questions, using surveys, focus groups, and casual conversations during appointments. And don't forget to ask new clients and staff members why they chose your clinic. Their fresh eyes can offer valuable insights into the first impressions your practice makes.
source-image
DVM360 MAGAZINE: Jan 01, 2005
I tried to explain that six years and 60 pounds alters a lot of things. He was not in agreement.
Sep 02, 2004
Value statements are tools you can use to communicate the value of your services to clients and to their pets.
source-image
DVM360 MAGAZINE: May 01, 2004
Last year our purchased feed costs ran over $6 per hundredweight of milk. That number is just killing us. You've got to find a way to get that down, or we're going to be out of business."
Mar 15, 2004
Client surveys are limited to the extent that they only provide information on past performance.
Jul 01, 2003
Dr. Marsha L. Heinke offers a lesson in phone etiquette to ensure your staff doesn't shut the door on clients even before they walk in.
source-image
DVM360 MAGAZINE: Dec 01, 2002
Cleveland-Veterinarians say letting technicians take on some routine duties of farm calls can build a practice and improve healthcare delivery efficiency.
source-image
DVM360 MAGAZINE: Oct 01, 2002
As veterinarians warm up to cyber communicating, are you exposing yourself to malpractice and other legal claims?
source-image
DVM360 MAGAZINE: Jul 01, 2002
Recently I interviewed a man for a job as manager of one of the Agway T.S.P.F.TM Heifer Farms. This position involves overseeing the care of 3,500 animals, supervising a staff of 13 people, adhering to a budget, and interacting with customers and potential customers.