Client Service | Veterinary Economics

Client Service

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FIRSTLINE: Nov 03, 2017
Every pet and client have a story, and you become a part of their story the minute they enter your practice. Here’s a closer look at narrative medicine—a fast-growing medical field with the goal of understanding the stories of those around you—and how it can help your patients, your clients and even you.
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VETERINARY ECONOMICS: Nov 03, 2017
Retail in your veterinary practice: Is it worth it? Veterinary professionals’ opinions often collide on this. But when it comes to promoting enrichment for patients, retail may be your best bet.
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DVM360 MAGAZINE: Oct 31, 2017
Open your mind! Equine practitioners can learn a lot about clients and business from small animal veterinarians.
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VETTED: Oct 27, 2017
By dvm360.com staff
Help your veterinary clients take a more proactive role in managing the pain and side effects associated with the disease and its treatment.
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VETERINARY ECONOMICS: Oct 27, 2017
By dvm360.com staff
If you're thinking of adding retail services to your veterinary clinic, perhaps looking at the pros and cons (and what other clinics are doing) will help you piece together a verdict.
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VETERINARY MEDICINE: Oct 25, 2017
Branch out in your understanding of these veterinary clients.
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VETTED: Oct 25, 2017
For veterinary clients who are daunted or frustrated by the task of delivering eye drops or ointments, this handout is a sight for sore eyes.
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VETERINARY ECONOMICS: Oct 20, 2017
Instead of outright refusing prescription requests, your veterinary team can make themselves approachable to clients in search of the perfect solution for their pets.
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VETTED: Oct 20, 2017
Pets can benefit from training, boarding and day care owned by a veterinarian—the DVM is the expert, after all, not pet service and pet retail staff somewhere else. Just figure out if this chance for pet enrichment for your clients is the right fit for your veterinary hospital's philosophy, staff and location.
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VETERINARY MEDICINE: Oct 20, 2017
For starters, it can make you a veterinary detective/fortune teller/superhero who practices better medicine while making more money.
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DVM360 MAGAZINE: Oct 18, 2017
From a big city to a small town, from an isolated island to a mall, my big trip to see astronomy at work also reminded me how things have changed for American consumers and maybe veterinary hospitals.
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VETTED: Oct 10, 2017
Are you caught up on the latest veterinary developments for managing ringworm? (Hint: There’s a new diagnostic test and new drug at your dermatophytosis-demolishing disposal.)
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VETERINARY ECONOMICS: Oct 05, 2017
By dvm360.com staff
This electronic marketing whiz goes outside the veterinary market for a spark.
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DVM360 MAGAZINE: Oct 04, 2017
This veterinary team helped a client adopt a homeless cat—and then got slapped with a lawsuit. Here’s what happened.
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VETERINARY MEDICINE: Oct 03, 2017
Fear is a powerful emotion, so when veterinary clients refuse your recommendations, start with empathy.