Client Service | Veterinary Economics

Client Service

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VETERINARY ECONOMICS: Jun 21, 2017
By dvm360.com staff
A wildly innovative session at all three CVC shows this year puts pet owners in a room and on camera with a classroom of attendees next door listening to their exam room and practice experiences. Here are four things moderator Brian Conrad, CVPM, learned at the first one in Virginia Beach.
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VETERINARY ECONOMICS: Jun 20, 2017
Well, with a little help from your most enthusiastically smartphone-loving team member, yes. CVC educator Mark Opperman, CVPM, says this app will blow clients' minds.
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VETERINARY ECONOMICS: Jun 16, 2017
By dvm360.com staff
Don’t stress! Here’s a handy how-to handout for veterinary clients wanting to make at-home nail trimming a breeze, plus tips for what to do and say for anxious in-clinic nail trims.
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VETERINARY MEDICINE: Jun 08, 2017
Veterinarians feel the strain of clients’ financial limitations, but how do pet owners prepare when they’re not being informed?
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VETERINARY ECONOMICS: Jun 07, 2017
Your veterinary hospital name, your staff and your reputation may already be kicking around on the smartphone-friendly social channel.
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VETERINARY MEDICINE: Jun 06, 2017
Help your veterinary clients understand the difference between safe, healthy play and aggressive, traumatic interactions.
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dvm360.com: Jun 01, 2017
By dvm360.com staff
A patient presents with otitis and you know there's trouble ahead. But this time, instead of the usual, you've got a whole set of tools for better treatment, better communication and better client compliance. Lend us an ear. (With an educational grant provided by Bayer)
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FIRSTLINE: May 30, 2017
Embrace the immediacy of the medium.
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DVM360 MAGAZINE: May 24, 2017
Dr. Google is so last-decade—these days clients are taking their pet-related queries to Siri, Alexa and other voice technology assistants.
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VETERINARY ECONOMICS: May 24, 2017
Striking a balance between staff comfort and overhead cost is key in your veterinary hospital's protocol plan.
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VETERINARY ECONOMICS: May 20, 2017
CVC rock star Bash Halow ran the microphone around the room to get attendees' brilliant ideas this week in Virginia Beach. Here's a few of the best. Wanna try 'em and see if they shine?
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FIRSTLINE: May 15, 2017
Low-cost and no-cost Fear Free tips for veterinary practice managers and technicians.
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VETERINARY ECONOMICS: May 12, 2017
By dvm360.com staff
In the case of at least two major pet health insurance carriers, the answer is “yup.” Here are details for your veterinary team when you pitch wellness—and when clients ask if they’re covered.
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VETERINARY MEDICINE: May 12, 2017
If your veterinary clients think food puzzles need no introduction, they’ll likely end up with bored, frustrated felines. Share these tips for easing cats into the idea of working for their food.
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FIRSTLINE: May 11, 2017
By dvm360.com staff
Don't just hand your veterinary clients business cards of trainers you’ve never met and know nothing about. Commit to partnering with a trainer to improve your patients’ health.