Client Service | Veterinary Economics

Client Service

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FIRSTLINE: Apr 26, 2016
Do you feel it? The age of client service is here, and it's here to stay. Here are the six steps this veterinary practice took that led to a record-breaking year.
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FIRSTLINE: Apr 26, 2016
The goal: To create a place where families could have the quiet and privacy needed to say goodbye, a place where a patient can relax and be open to the benefits of alternative treatment or a place where a client can wait while the pet undergoes a critical procedure.
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FIRSTLINE: Apr 21, 2016
Don't be a pawn in your professional life. Take action and attack these four fantastic opportunities for team members ready to focus on better client and pet care.
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FIRSTLINE: Apr 18, 2016
By dvm360.com staff
Maximize medicine and manpower, but be aware of the cost
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VETERINARY ECONOMICS: Apr 11, 2016
Communication providers are here with their brand new invention. Something grabbed a hold of these veterinary managers tightly. It’s a service that’s saving time daily and nightly.
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FIRSTLINE: Apr 11, 2016
By dvm360.com staff
Receptionists, use these tips to politely turn clients' requests for a phone diagnosis into a veterinary visit with your veterinarian.
 
VETTED: Apr 07, 2016
The five senses, that is. Touch clients in pleasant, calming, friendly ways by focusing on smell, sound and even taste.
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FIRSTLINE: Apr 07, 2016
Keeping it social in the exam room. Rudely.
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FIRSTLINE: Apr 06, 2016
This veterinary receptionist had to keep her cool when a client was a little too revealing in the exam room.
 
VETTED: Apr 05, 2016
By dvm360.com staff
You don't have to redesign your clinic from scratch to build in these features. Nothing says "Best. Hospital. Ever." like coffee and potty stations. (You KNOW it's true.)
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VETERINARY HOSPITAL DESIGN: Mar 29, 2016
By dvm360.com staff
Equine hospitals are ahead of the curve, says architect Heather Lewis. Their DVMs are used to doing more and more of their work in front of clients. Small animal veterinarians could be next ...
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DVM360 MAGAZINE: Mar 28, 2016
Our concierge practice on the small island of Anguilla shows that high-quality care is not dictated by geography or income level.
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FIRSTLINE: Mar 26, 2016
A pet owner becomes the patient when he passes out during his cat’s veterinary visit.
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FIRSTLINE: Mar 23, 2016
By dvm360.com staff
You don't want to accidentally bumble into a "Fluffy's dead" conversation. Try a memorial board to avoid treading on pet owners' feelings after a loss.
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VETERINARY ECONOMICS: Mar 23, 2016
What's old hat for your staff is a total mystery to pet owners.