Client Service | Veterinary Economics

Client Service

source-image
VETERINARY HOSPITAL DESIGN: Jan 18, 2017
If your reception area could use a refresh, start with the reception desk says veterinary architect Heather Lewis. That one change will make a big difference in your space.
source-image
DVM360 MAGAZINE: Jan 17, 2017
Knowing why you’re struggling is important, so it’s not helpful to label every negative experience in the veterinary profession as compassion fatigue. When I took an honest look at how I was feeling, I wasn’t running out of compassion. My fatigue stemmed from making ethical decisions within the boundaries of clients’ (often) illogical values or unreasonable budgets.
source-image
FIRSTLINE: Jan 13, 2017
Look, we can’t go home with our clients to make sure they’re following our advice. But we can offer them classes to make sure they’re getting the knowledge to offer the care their pets need.
source-image
VETERINARY ECONOMICS: Jan 12, 2017
Companies can get burned online when employees accidentally post personal comments on company accounts or on company websites or accidentally expose customer information. Here's a tip to keep your work social media device free and clear.
source-image
DVM360 MAGAZINE: Jan 11, 2017
The notion that excellent veterinary care is enough to attract and keep clients and set you apart from other practices is outdated. The new differentiator is client experience, and knowing what your clients want will require research.
source-image
VETERINARY ECONOMICS: Dec 20, 2016
This highly educated veterinary technician wants practice managers to know it's time to finally use her and her colleagues so veterinarians work more efficiently.
source-image
FIRSTLINE: Dec 20, 2016
Your veterinary client is still confused about online pharmacies and you still don’t know what to say. Use these ideas to get started.
source-image
FIRSTLINE: Dec 16, 2016
By dvm360.com staff
Your veterinary clients can start here when it comes to training their feline friend.
source-image
VETERINARY HOSPITAL DESIGN: Dec 15, 2016
By dvm360.com staff
6 ideas to keep clients content while they wait in your veterinary practice.
source-image
VETTED: Dec 13, 2016
By dvm360.com staff
Serving up some raw honesty with a side of complete idiocy at your next holiday dinner party.
source-image
VETERINARY ECONOMICS: Dec 10, 2016
By skipping the simple solution and taking the route to what's easy, we trade quality for convenience, inside and outside of a veterinary clinic.
 
VETTED: Dec 06, 2016
By dvm360.com staff
A study by analyst John Volk on behalf of the North American Pet Health Insurance Association uncovered some key findings that may surprise you—and some you likely knew all along.
 
VETTED: Dec 02, 2016
By dvm360.com staff
Dr. Robin Downing was one of (if not the) first person in the veterinary world to note that human dentists were doing one thing very, very right. What is it, and how can it help pets in pain?
source-image
FIRSTLINE: Dec 01, 2016
By dvm360.com staff
We made a list and checked it twice. Make sure you didn't miss any of these articles your colleagues gobbled up this year.
source-image
FIRSTLINE: Nov 30, 2016
By dvm360.com staff
A veterinarian shared how a wellness plan program transformed her practice, so we turned her experience into a flowchart (because that's what we do).