Client Service | Veterinary Economics

Client Service

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VETERINARY ECONOMICS: Sep 27, 2016
By dvm360.com staff
Use these informational social media posts to educate veterinary clients on otitis externa and other ear-related diseases.
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VETERINARY ECONOMICS: Sep 23, 2016
CVC educator Bash Halow, LVT, CVPM, is afire with excitement about the power of the "push notification" to connect to veterinary hospital clients.
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VETERINARY ECONOMICS: Sep 23, 2016
By dvm360.com staff
Bone is pretty amazing tissue—constraining and directing the forces of muscle, and adapting under heavy loads. So, can you apply that metaphor to your client communication? Veterinary surgeon Dr. David Dycus explains how poor communication led to one super smelly cat, and offers tips getting clients to follow your fracture management recommendations.
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FIRSTLINE: Sep 15, 2016
By dvm360.com staff
E’Lise Christensen, DVM, DACVB, gives the framework for creating a treatment plan.
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VETERINARY ECONOMICS: Sep 07, 2016
Mark Opperman, CVPM, says not only should you know this number, but you should also be working to improve it.
 
VETTED: Sep 02, 2016
Sometimes pet owners need just a little more time with their pets before they can let go. Our hospital built a hospice care and euthanasia program to meet all of our clients' needs during this time of transition.
 
VETTED: Sep 01, 2016
I scribbled down some good advice for practice managers and practice owners from a past Veterinary Economics article contest winner at a Kansas City practice manager association meeting.
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VETERINARY ECONOMICS: Aug 31, 2016
CVC educator Karen Felsted, CPA, MS, DVM, CVPM lays out the need to explain fully the value of the medicine you provide and the ways to pay for it.
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FIRSTLINE: Aug 26, 2016
7 tips for a client focus group to give you and your veterinary practice truly actionable (and inspiring) feedback.
 
VETTED: Aug 23, 2016
"It's not you, it's me." ... Well, OK, maybe it is you, says Bash Halow, LVT, CVPM. In this episode, he pulls back the curtain on veterinary consultancy. Are YOU the problem in your practice?
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VETERINARY ECONOMICS: Aug 18, 2016
Is your veterinary team tired of having the flea, tick, heartworm, parasite talks with pet owners? Look for the stark piece of data or the emotional hook to get them engaged again.
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FIRSTLINE: Aug 18, 2016
By dvm360.com staff
Dr. Karen Felsted offers suggestions to help clients pay for costly conditions like diabetes management.
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VETERINARY ECONOMICS: Aug 16, 2016
Are you an introverted veterinarian who’s drained by human interaction? You’re not alone (although you probably wish you were).
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VETERINARY ECONOMICS: Aug 15, 2016
Here's how to open the door to more adherence from veterinary clients and make your program a better fit.
 
VETTED: Aug 10, 2016
And in a world of veterinarians who aren't as interested in business and need someone there to help manage, guide and analyze, well, there's the CVPMs.