Client Service | Veterinary Economics

Client Service

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FIRSTLINE: May 25, 2016
Pew Research data puts the percentage of pet owners between the ages of 18 and 29 at 58 percent. That means more than half of today's pet owners belong to the generation of people who don't check voicemail, prefer texting to talking and are eager to share opinions and reviews online.
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VETERINARY ECONOMICS: May 19, 2016
“How was your visit today?” at the reception desk simply isn’t enough to help your clinic and your team improve.
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DVM360 MAGAZINE: May 16, 2016
You want to help an older client and an aging pet. You don’t want to be the subject of a police investigation.
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DVM360 MAGAZINE: May 16, 2016
When my small animal practitioner-wife and I were the only hope for a desperate mama goat, we relied on skills learned from a former veterinary school mentor: Be adaptable and make do.
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VETERINARY ECONOMICS: May 14, 2016
A fun metaphor captures a perennial physician, veterinarian problem with sharing medical information with regular folks.
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FIRSTLINE: May 12, 2016
A team member by any other name would smell as sweet. Here’s how you can learn to take over the world (or at least your practice).
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FIRSTLINE: May 11, 2016
Answer these five questions to discover your MQ (millennial quotient).
 
VETTED: May 10, 2016
By dvm360.com staff
What happens when the highest level of care just isn't an option for most of the clients you serve? Answers from the dvm360 Spectrum of Care survey point to a new world order: The days of providing nothing less than the gold standard might be numbered.
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dvm360.com: May 06, 2016
By dvm360.com staff
Do you suffer from flea fatigue? Just imagine how your poor, grossed-out clients feel. Win the war on fleas with these tools and resources! (With an educational grant provided by Zoetis)
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FIRSTLINE: Apr 26, 2016
Do you feel it? The age of client service is here, and it's here to stay. Here are the six steps this veterinary practice took that led to a record-breaking year.
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FIRSTLINE: Apr 26, 2016
The goal: To create a place where families could have the quiet and privacy needed to say goodbye, a place where a patient can relax and be open to the benefits of alternative treatment or a place where a client can wait while the pet undergoes a critical procedure.
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FIRSTLINE: Apr 21, 2016
Don't be a pawn in your professional life. Take action and attack these four fantastic opportunities for team members ready to focus on better client and pet care.
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FIRSTLINE: Apr 18, 2016
By dvm360.com staff
Maximize medicine and manpower, but be aware of the cost
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VETERINARY ECONOMICS: Apr 11, 2016
Communication providers are here with their brand new invention. Something grabbed a hold of these veterinary managers tightly. It’s a service that’s saving time daily and nightly.
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FIRSTLINE: Apr 11, 2016
By dvm360.com staff
Receptionists, use these tips to politely turn clients' requests for a phone diagnosis into a veterinary visit with your veterinarian.