Client Service

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VETERINARY ECONOMICS: Sep 11, 2014
Q: A new mobile, free-or-almost-free nonprofit on wheels opens up shop once a week in my working-middle-class-to-upper-class neighborhood. As a practice owner, what can I do to deal with this situation and avoid losing business?
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VETERINARY MEDICINE: Sep 09, 2014
By dvm360.com staff
Dr. Elizabeth Colleran, DAVBP (feline practice), offers two ways to bring in those feline patients you haven’t seen in ages—or may have never seen.
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VETERINARY ECONOMICS: Sep 01, 2014
By dvm360.com staff
You might be surprised at new data—courtesy of the Veterinary Hospital Managers Association—that shows how often practices proactively schedule appointments for clients before they leave.
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DVM360 MAGAZINE: Sep 01, 2014
The 'Mikes' of the veterinary world don't leave in a cloud of drama but quietly, thinking no one will miss them.
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VETERINARY ECONOMICS: Aug 22, 2014
By dvm360.com staff
First tip: Don't interrupt, says Dr. Elizabeth Colleran at CVC Kansas City.
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VETERINARY ECONOMICS: Aug 20, 2014
Use your prices to show clients you value your veterinary staff's time and knowledge.
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DVM360 MAGAZINE: Aug 19, 2014
By dvm360.com staff
VPI plans offer three varying levels of coverage that reimburses pet owners without practice enrollment.
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VETERINARY MEDICINE: Aug 01, 2014
By dvm360.com staff
Post this handout around your clinic to make sure everyone know how to recognize and stop the escalation of aggression in dogs.
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VETERINARY ECONOMICS: Aug 01, 2014
By dvm360.com staff
Use this video-handout combination as your veterinary practice's feline dental compliance one-two punch.
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FIRSTLINE: Aug 01, 2014
By dvm360.com staff
Use this sample chart to review areas where your veterinary practice is doing well with dental care compliance and where you need to improve.
 
dvm360: Aug 01, 2014
By dvm360.com staff
This toolkit delivers articles, tips, handouts, videos and tools all designed to make it as easy as possible to discuss puppy and kitten care with your veterinary team and clients. (With an educational grant provided by Veterinary Pet Insurance)
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VETERINARY MEDICINE: Aug 01, 2014
Download these handouts to help clients learn how to best handle their pets.
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FIRSTLINE: Aug 01, 2014
Improve client compliance with dental care using these "ahhh-worthy" sample scripts at your next veterinary team meeting.
 
dvm360: Aug 01, 2014
By dvm360.com staff
This toolkit delivers articles, tips, handouts, videos and tools all designed to make it as easy as possible to discuss dental care with your veterinary team and clients. (With an educational grant provided by Virbac)
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VETERINARY ECONOMICS: Aug 01, 2014
By dvm360.com staff
Use these educational videos to make sure clients have all the information they need to make a decision about getting a young animal or an adult.