Client Service | Veterinary Economics

Client Service

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VETERINARY ECONOMICS: Nov 14, 2014
By dvm360.com staff
Get on your soapbox and deliver the message.
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CUSTOM VETERINARY MEDIA: Nov 07, 2014
By dvm360.com staff
Move through the rooms of a virtual veterinary practice and help your team work through a canine emergency or a feline illness. These interactive cases show how having a pet insurance policy in place could influence client decisions and alter the outcome.
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VETERINARY ECONOMICS: Nov 01, 2014
Admitting mistakes is not as detrimental as you’d think. It can actually strengthen trust.
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VETERINARY ECONOMICS: Oct 01, 2014
By dvm360.com staff
Follow these steps to add value to the service you offer clients and demonstrate how well your veterinary practice cares for pets.
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VETERINARY ECONOMICS: Oct 01, 2014
Sketching out a plan for your relationship with the pet and the owner helps create a lasting bond.
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FIRSTLINE: Oct 01, 2014
By dvm360.com staff
Veterinary receptionists can use this collection of sample scripts to prepare for difficult client questions about spays and neuters.
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DVM360 MAGAZINE: Oct 01, 2014
Today’s consumer wants something more than our ordinary clinics can give them. What can you do to be extraordinary?
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VETERINARY ECONOMICS: Oct 01, 2014
Don't waste your valuable time feeling insulted by legislation targeting the veterinary industry—do something about it.
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VETERINARY ECONOMICS: Oct 01, 2014
Are you stuck in a strip mall or neighborhood that's seen better days? Try these tips from veterinary architect Dan Chapel, AIA, to freshen up your practice's look.
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VETERINARY ECONOMICS: Sep 26, 2014
By dvm360.com staff
For surgeries as important as spays and neuters, you and your team should be the primary source of information for pet owners.
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VETERINARY ECONOMICS: Sep 26, 2014
By dvm360.com staff
Give pet owners these instructions to ensure quick, safe healing after a spay or neuter surgery.
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VETERINARY ECONOMICS: Sep 11, 2014
Q: A new mobile, free-or-almost-free nonprofit on wheels opens up shop once a week in my working-middle-class-to-upper-class neighborhood. As a practice owner, what can I do to deal with this situation and avoid losing business?
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VETERINARY MEDICINE: Sep 09, 2014
Dr. Elizabeth Colleran, DAVBP (feline practice), offers two ways to bring in those feline patients you haven’t seen in ages—or may have never seen.
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VETERINARY ECONOMICS: Sep 01, 2014
By dvm360.com staff
You might be surprised at new data—courtesy of the Veterinary Hospital Managers Association—that shows how often practices proactively schedule appointments for clients before they leave.
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DVM360 MAGAZINE: Sep 01, 2014
The 'Mikes' of the veterinary world don't leave in a cloud of drama but quietly, thinking no one will miss them.

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