A client comes into the office with a printout of some Internet article claiming that veterinarians are recommending vaccines that are simply unnecessary. What do you tell this client? More importantly, how do you train your staff to handle this?
While clients offer untold excuses as to why they fail to comply with heartworm recommendations and senior screenings, the blame sometimes belongs to the one giving - or not giving - the recommendation.
Recently I interviewed a man for a job as manager of one of the Agway
T.S.P.F.TM Heifer Farms. This position involves overseeing the care of 3,500
animals, supervising a staff of 13 people, adhering to a budget, and interacting
with customers and potential customers.