Client Relations | Veterinary Economics

Client Relations

Nov 26, 2003
When a pet's physical exam is completed, the findings are recorded in the pet's record. Now, another person reading the record can see the findings.
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DVM360 MAGAZINE: Aug 01, 2003
Pastures that were dry and thin last year are now lush and green, thanks to a generally wet spring this year.
Jul 01, 2003
Dr. Linda Randall explores how the veterinary team can have a direct influence on whether or not a client will except a recommendation.
Jul 01, 2003
Dr. Marsha L. Heinke offers a lesson in phone etiquette to ensure your staff doesn't shut the door on clients even before they walk in.
Jul 01, 2003
Dr. Thomas E. Catanzaro sifts through the misconceptions about compliance issues in practice.
Jul 01, 2003
Dr. Jim Irwin schools you on how to provide clients with a thorough understanding on recommendations to increase the level of acceptance for care.
Jul 01, 2003
By dvm360.com staff
Risk Factor Questionnaire for Client
Jul 01, 2003
A client comes into the office with a printout of some Internet article claiming that veterinarians are recommending vaccines that are simply unnecessary. What do you tell this client? More importantly, how do you train your staff to handle this?
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DVM360 MAGAZINE: Jun 01, 2003

Asking the right questions critical during physical examination

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DVM360 MAGAZINE: May 01, 2003
While clients offer untold excuses as to why they fail to comply with heartworm recommendations and senior screenings, the blame sometimes belongs to the one giving - or not giving - the recommendation.
Apr 01, 2003
By dvm360.com staff
AAHA study proof positive that practitioners too passive, optimistic about client compliance
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DVM360 MAGAZINE: Apr 01, 2003

Most veterinary practices don't measure client compliance. Instead, a whopping 83 percent of compliance estimates are based largely on feel and, consequently, overestimated.

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DVM360 MAGAZINE: Jan 01, 2003
Create 'maximum opportunity' to follow doctor's orders; confused clients can't comply
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DVM360 MAGAZINE: Dec 01, 2002
Cleveland-Veterinarians say letting technicians take on some routine duties of farm calls can build a practice and improve healthcare delivery efficiency.
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DVM360 MAGAZINE: Nov 01, 2002

Isolated incidents of West Nile Virus in canines pose miniscule threat to dogs at large, practitioners conclude