Client Relations | Veterinary Economics

Client Relations

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VETERINARY ECONOMICS: Oct 01, 2006
By dvm360.com staff
An estimated 45 percent of pets in the United States are overweight or obese. So now's the time to tip the scale in favor of leaner, healthier pets.
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VETERINARY ECONOMICS: Oct 01, 2006
Your client says, "You care more about my money than you do about my pet." How do you respond?
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VETERINARY ECONOMICS: Oct 01, 2006
By dvm360.com staff
"Clients like to know their pets will be taken care of by doctors they know and trust in an emergency, so having a doctor on staff 24 hours a day just makes sense to us," says Dr. Tom Nelson, co-owner of Animal Medical Center in Anniston, Ala. "Besides, the nearest emergency clinic is 60 miles away."
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VETERINARY ECONOMICS: Oct 01, 2006
By dvm360.com staff
Improve pet dental care with a client brochure.
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VETERINARY ECONOMICS: Oct 01, 2006
Just like this doctor, you may find the letters, photos, and mementos you receive from clients provide a critical pick-me-up when the tough days seem to outweigh the joys of practice.
Sep 01, 2006
By dvm360.com staff
Editor's Note: DVM Newsmagazine asked Cheryl Weber, a grief counselor from the University of Illinois, to share her expertise and advice when a doctor is asked to euthanize a sick animal.
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DVM360 MAGAZINE: Sep 01, 2006
Taking a half hour or so to input any bundles saves hours and prevents missed income...
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FIRSTLINE: Sep 01, 2006
How do I prevent my clients from getting zoonotic infections?
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FIRSTLINE: Sep 01, 2006
By dvm360.com staff
Everyone goofs up sometimes. But a well-worded apology can help head off some potentially explosive client eruptions.
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FIRSTLINE: Sep 01, 2006
Just whisper the word tests, and clients will flood you with questions: what, when, how much? Try these answers to get the OK.
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VETERINARY MEDICINE: Sep 01, 2006
By dvm360.com staff
Your veterinarian has determined that your dog has allergies to certain substances, such as house dust mites and various grasses and insects, and may benefit from allergen injections to slowly lessen your pet's reaction to the substances. You can easily administer these injections at home.
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VETERINARY ECONOMICS: Aug 01, 2006
Relatively few clients have pet insurance, but the numbers are steadily rising. And that's a good thing for your business.
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VETERINARY ECONOMICS: Aug 01, 2006
You're pressed for time, but don't shortchange clients by skipping out on educational opportunities.
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VETERINARY ECONOMICS: Aug 01, 2006
With National Pet Wellness Month around the corner, it's a great time to evaluate how you educate clients about older pets' needs.
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FIRSTLINE: Aug 01, 2006
The way you talk to clients about what you charge and why can help your practice provide good care— or block your progress. Do you need to rethink your role?