You want to be available when needed but not a slave to your phone, right? Veterinary Economics Editorial Advisory Board member Dr. Dennis Cloud, owner of Cloud Veterinary Center in St. Louis, suggests you get two cell phones.
You know how important heartworm preventive is and likely prefer clients buy 12 months worth of preventive at once, so they don't delay when they need more and risk the pet's health. After sending a practice manager to an AAHA pilot program on compliance in 2003, Suburban Animal Clinic in Columbus, Ohio, implemented a few changes to increase 12-month heartworm preventive compliance.
At Carver Lake Veterinary Center in Woodbury, Minn., doctors and team members feel that learning the names of clients and pets helps them provide better service, but remembering all those names isn't easy.