Client Relations | Veterinary Economics

Client Relations

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VETERINARY ECONOMICS: Jan 01, 2007
Clean up with 12 monthly resolutions for your best year yet!
Plus! Three more must-do's from the experts!
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FIRSTLINE: Jan 01, 2007
By dvm360.com staff
You don't need to work very hard to make clients feel uncomfortable, dissatisfied, or irritated. Here's a look at 10 ways to chase off clients.
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VETERINARY ECONOMICS: Jan 01, 2007
I recently discovered that patients were vaccinated with expired vaccines. We pulled the vaccines out of use immediately and called clients, but what can I do to calm the commotion?
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VETERINARY ECONOMICS: Jan 01, 2007
By dvm360.com staff
More owners are taking advantage of herbs, nutritional supplements, chiropractic medicine, and acupuncture for their pets, but few are telling their veterinarians.
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FIRSTLINE: Jan 01, 2007
Many clients really don't realize just what a bit of plaque can do, says Sara L. Sharp, CVT, VTS (Dentistry), secretary of the Academy of Veterinary Dental Technicians. And it often falls to you to discuss the danger of a dirty mouth. The best approach is a little honesty—with a mix of tact, of course.
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FIRSTLINE: Jan 01, 2007
What you say--and what clients hear--may be worlds apart. When you're fishing for the right words to satisfy clients' questions, avoid these most misunderstood answers.
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DVM360 MAGAZINE: Jan 01, 2007
National Report –– Communication is key to understanding animal-owner bonds, creating strong veterinary-client relationships and best ensuring proper care for pets, according to a recent study.
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VETERINARY ECONOMICS: Jan 01, 2007
By dvm360.com staff
While the government is sorting out pet-friendly disaster plans, you can help clients start planning today.
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VETERINARY ECONOMICS: Jan 01, 2007
How can I tell if my marketing efforts are effective? What's the best way to measure the results?
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VETERINARY ECONOMICS: Dec 01, 2006
Saying goodbye is never easy. And you face this undeniable fact of life every day. The upside: You're in a position to ease your clients through the grieving process and help them celebrate the pets they love.
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VETERINARY ECONOMICS: Dec 01, 2006
By dvm360.com staff
No beer at Dogtoberfest, but lots of chasing balls.
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VETERINARY ECONOMICS: Dec 01, 2006
Competing on price is the biggest slip-up you can make. Here's why.
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VETERINARY ECONOMICS: Nov 01, 2006
By dvm360.com staff
You hope you never see that "specializes in bad news" TV reporter at your door. But you could. And then you need this advice.
Nov 01, 2006
By dvm360.com staff
Download these tools highlighted in the November/December Firstline supplement to improve client compliance in your practice.
Nov 01, 2006
By dvm360.com staff
An estimated 45 percent of all U.S. pets are obese, according to the Association for Pet Obesity Prevention. Teach your clients about their pets' ideal weight with this obesity handout.