Client Relations | Veterinary Economics

Client Relations

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VETERINARY ECONOMICS: May 01, 2007
Bring your veterinary knowledge and an animal or two, and you'll be the greatest show on earth.
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FIRSTLINE: May 01, 2007
A white, sparkling smile is in, and that goes for pets, too. So when clients opt for dental care, show them what they paid for, says Beth Wallukait, a receptionist at Bryan Animal Hospital in Des Moines, Iowa.
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VETERINARY ECONOMICS: May 01, 2007
In the thick of media reports and hourly updates, we asked your colleagues how they were handling the pet food recall. Here are their tips from the trenches.
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FIRSTLINE: May 01, 2007
It's easy to feel warm and fuzzy over a furry feline or pooch, but other pets can inspire the same devotion from their owners. This is a lesson that my team learned after an uncommon encounter.
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FIRSTLINE: May 01, 2007
Q. Our team members make different product recommendations for heartworm and flea and tick prevention. How do we get them on the same page?
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FIRSTLINE: May 01, 2007
Your team can help heal the hurt pets feel with a pain management program that supports pet owners.
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FIRSTLINE: May 01, 2007
When it's time to talk about a pet's weight with clients, be sensitive.
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VETERINARY ECONOMICS: May 01, 2007
A simple letter is all you need to help keep your clients up to date on the pet food recall.
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FIRSTLINE: May 01, 2007
How do you handle bad behavior from good pet owners? Use this advice to deal with your most difficult clients and keep messy exchanges to a minimum.
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VETERINARY ECONOMICS: May 01, 2007
By dvm360.com staff
Make check-in and checkout out a snap for clients by placing a pet pedestal at your reception counter.
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VETERINARY ECONOMICS: May 01, 2007
The recall has left clients questioning your recommendations—and you questioning manufacturers. Tackle the job of earning back trust one step at a time, client by client and case by case.
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FIRSTLINE: Apr 01, 2007
When a client's beloved pet dies, Julie Roberts, practice manager at Blackhawk Veterinary Hospital in Janesville, Wis., says her practice reaches out to let clients know their pets will never be forgotten.
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FIRSTLINE: Apr 01, 2007
Whether from accidents, illness, or euthanasia, pets die every day, often in your hospital. Do you know what to say--and what not to say--to clients before, during, and after a loss?
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FIRSTLINE: Apr 01, 2007
Give your patients a license to board with custom pet ID cards, suggests Collin Babcock, the practice owner and manager at McCune Animal Hospital in Eagle Rock, Mo.
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FIRSTLINE: Apr 01, 2007
By dvm360.com staff
Your practice is unique. Maybe you offer a service others don't, or maybe you just do it better. But if you don’t tell clients why you're so special, they just might miss it. And wouldn't that be a shame?