Client Relations | Veterinary Economics

Client Relations

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FIRSTLINE: Apr 01, 2006
Discussing money with clients can be downright scary. Learning to present an estimate with poise takes the fear out of this critical task?and improves the odds that clients will say yes to your treatment plan.
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FIRSTLINE: Apr 01, 2006
A birthday wish in the mail is nice, but such kind gestures only work if you deliver a similar message in person.
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VETERINARY ECONOMICS: Apr 01, 2006
We have a sign out front that we put messages and sayings on. But we struggle to come up with something to put on it. Any suggestions?
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VETERINARY ECONOMICS: Apr 01, 2006
By dvm360.com staff
Send your clients home with clear, concrete instructions?and take the opportunity to show them how much you care.
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VETERINARY ECONOMICS: Apr 01, 2006
By dvm360.com staff
Veterinary consultant Jim Wilson, DVM, JD, produced a spreadsheet that potential owners can use to calculate the lifetime costs of their new pets. The goal is to ensure they're prepared for the expenses of adequate care.
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VETERINARY ECONOMICS: Apr 01, 2006
Your clients didn't go to veterinary school. You did. So why ask your clients, who have no training or expertise, to make medical decisions about the care of their pets?
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VETERINARY ECONOMICS: Apr 01, 2006
Making sure you're on the same page with clients is the best way to avoid malpractice claims. Use these strategies to refine your approach and avoid potential trouble spots.
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VETERINARY ECONOMICS: Apr 01, 2006
By dvm360.com staff
You want to be available when needed but not a slave to your phone, right? Veterinary Economics Editorial Advisory Board member Dr. Dennis Cloud, owner of Cloud Veterinary Center in St. Louis, suggests you get two cell phones.
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VETERINARY ECONOMICS: Apr 01, 2006
By dvm360.com staff
You know how important heartworm preventive is and likely prefer clients buy 12 months worth of preventive at once, so they don't delay when they need more and risk the pet's health. After sending a practice manager to an AAHA pilot program on compliance in 2003, Suburban Animal Clinic in Columbus, Ohio, implemented a few changes to increase 12-month heartworm preventive compliance.
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VETERINARY ECONOMICS: Apr 01, 2006
By dvm360.com staff
Just because Pet Dental month has passed doesn't mean you should stop pushing good dental care for patients.
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FIRSTLINE: Apr 01, 2006
By dvm360.com staff
OK, folks, it's time to step up and help put a stop to animal cruelty.
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VETERINARY ECONOMICS: Apr 01, 2006
Should the doctor know the prices for procedures and services?
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FIRSTLINE: Apr 01, 2006
"We have a sign in front of our clinic, and we run out of things to say. Do you have any suggestions?"
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VETERINARY ECONOMICS: Mar 01, 2006
By dvm360.com staff
Use American Humane's Tag Day, April 1, as an opportunity to regroup and refresh your efforts to promote tags and microchips.
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VETERINARY ECONOMICS: Mar 01, 2006
When a young couple brought their guinea pig to see this doctor, she gave them another year with Daisy. And they reminded her that every pet—no matter how big or small—deserves high-quality care.