Client Relations | Veterinary Economics

Client Relations

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FIRSTLINE: Jan 01, 2007
Many clients really don't realize just what a bit of plaque can do, says Sara L. Sharp, CVT, VTS (Dentistry), secretary of the Academy of Veterinary Dental Technicians. And it often falls to you to discuss the danger of a dirty mouth. The best approach is a little honesty—with a mix of tact, of course.
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FIRSTLINE: Jan 01, 2007
What you say--and what clients hear--may be worlds apart. When you're fishing for the right words to satisfy clients' questions, avoid these most misunderstood answers.
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DVM360 MAGAZINE: Jan 01, 2007
National Report –– Communication is key to understanding animal-owner bonds, creating strong veterinary-client relationships and best ensuring proper care for pets, according to a recent study.
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VETERINARY ECONOMICS: Jan 01, 2007
By dvm360.com staff
While the government is sorting out pet-friendly disaster plans, you can help clients start planning today.
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VETERINARY ECONOMICS: Jan 01, 2007
How can I tell if my marketing efforts are effective? What's the best way to measure the results?
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VETERINARY ECONOMICS: Dec 01, 2006
Saying goodbye is never easy. And you face this undeniable fact of life every day. The upside: You're in a position to ease your clients through the grieving process and help them celebrate the pets they love.
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VETERINARY ECONOMICS: Dec 01, 2006
By dvm360.com staff
No beer at Dogtoberfest, but lots of chasing balls.
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VETERINARY ECONOMICS: Dec 01, 2006
Competing on price is the biggest slip-up you can make. Here's why.
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VETERINARY ECONOMICS: Nov 01, 2006
By dvm360.com staff
You hope you never see that "specializes in bad news" TV reporter at your door. But you could. And then you need this advice.
Nov 01, 2006
By dvm360.com staff
Download these tools highlighted in the November/December Firstline supplement to improve client compliance in your practice.
Nov 01, 2006
By dvm360.com staff
An estimated 45 percent of all U.S. pets are obese, according to the Association for Pet Obesity Prevention. Teach your clients about their pets' ideal weight with this obesity handout.
Nov 01, 2006
Most clients would be pretty grossed out to find a flea or tick on their pets. But they don't always take all the steps to protect their pets from infestations. That's where you come in. You want to start pet owners off on the right paw, so begin discussing parasite control the first day clients visit with their new pets.
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FIRSTLINE: Nov 01, 2006
The key to convincing clients to schedule dental appointments for their pets might just have everything to do with your pen, says Louise Dunn, a practice management consultant with Snowgoose Veterinary Management Consultants in Greensboro, N.C. She offers this tip to market your dental program:
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FIRSTLINE: Nov 01, 2006
By dvm360.com staff
My boss often fails to call pet owners after he performs surgeries to give them updates on their pets. These clients get worried and frustrated, and I feel sorry for them. How can I convince him to spend a little time to reassure these clients?
Nov 01, 2006
We might think pets have it easy. No calorie counting. No comparing their thighs with supermodels on television or perusing the latest issue of Vogue and wondering how the pouty face on the cover got so thin. Nope. For pets someone measures out their food daily and with just a meow or a faithful wag of the tail, they're adored no matter how rotund they become. What a life!