Client Relations | Veterinary Economics

Client Relations

source-image
VETERINARY ECONOMICS: Jul 01, 2005
By dvm360.com staff
What steps does your practice team take to support clients after the euthanasia of a pet?
source-image
VETERINARY ECONOMICS: Jul 01, 2005
We took in a boarder from a longtime, good client, who said the pet was a stray that he acquired from the local groomer. During our exam, we found a microchip and were able to locate and contact the original owner, who said the dog had been stolen about six weeks earlier. What are our rights and responsibilities in situations like this?
source-image
VETERINARY ECONOMICS: Jul 01, 2005
By dvm360.com staff
How well do you treat your clients? A mystery shopper can help you answer this question objectively.
source-image
VETERINARY ECONOMICS: Jul 01, 2005
If you're not careful, the hustle and bustle of the day could distract you from communicating your deep caring for clients' pets. To avoid this pitfall, Dr. Jason Palm, of Hiawassee Veterinary Clinic in Orlando, Fla., imagines that every pet he examines is his own.
source-image
VETERINARY ECONOMICS: Jun 01, 2005
When a prospective client calls to ask how much I charge for a standard visit, my receptionist explains that my fees vary depending on the nature of the visit. I suspect this answer is driving away clients who are comparing fees as they search for a new veterinarian. Should my receptionist be more specific?
source-image
VETERINARY ECONOMICS: Jun 01, 2005
It was my job to sell pet owners on 1-800-PetMeds. But, the truth is, you're holding the best cards in this game. Just spotlight your strengths: service and value.
source-image
VETERINARY ECONOMICS: Jun 01, 2005
At a recent staff meeting, I said I thought it was unprofessional for our medical and administrative support staff to chew gum on the job. I was almost laughed out of the meeting. Was I off base?
source-image
VETERINARY ECONOMICS: Jun 01, 2005
Do you put your best foot forward with every client, every time? These six tips can help make sure you do—and that you build the strongest possible relationships with clients.
source-image
VETERINARY ECONOMICS: May 01, 2005
I own a feline-exclusive practice. Our prices are comparable to others in the area, except for our physical exam, which is $6 to $14 lower than most of my colleagues'. I've been thinking of raising it by $6 or $8, but several members of my team think our lower-priced office visit gets clients in the door. Once they're here, they rarely decline any additional recommended services. My team feels that without the enticing exam price, potential clients might be tempted to go elsewhere. What should I do?
source-image
VETERINARY ECONOMICS: May 01, 2005
By dvm360.com staff
E-mails you send to clients to inform them of new offerings or to update them on practice happenings could be considered spam under the Controlling the Assault of Non-Solicited Pornography and Marketing Act (CAN-SPAM). To stay on the right side of the law, follow these guidelines, set forth in the CAN-SPAM Act, for commercial e-mails to existing and potential clients:
source-image
VETERINARY ECONOMICS: May 01, 2005
Acres Animal Hospital in Dartmouth, Nova Scotia, has found a way to help both the practice and its clients see green.
source-image
VETERINARY ECONOMICS: May 01, 2005
By 2010, almost 40 million Americans will be 65 years old or older. Are you prepared to meet the needs of these clients?
source-image
VETERINARY ECONOMICS: May 01, 2005
A new client makes inappropriate comments to one of my employees. She asked him to stop, but he hasn't. Should I dismiss the client?
source-image
VETERINARY ECONOMICS: May 01, 2005
Even veterinarians sometimes overlook the power of the love and support pets provide. But now and then you may get an important reminder that a pet can lend hope and support healing—just as this veterinary student did.
source-image
VETERINARY ECONOMICS: May 01, 2005
I read in a past issue about an equine practitioner who requires payment when services are rendered. I'd love to do that, but my clients expect me to bill them. How can I change my system this late in the game?