Client Relations | Veterinary Economics

Client Relations

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VETERINARY ECONOMICS: Apr 01, 2005
You know the product or service you're recommending could help your patients. The problem is holding clients' attention long enough to explain the benefits.
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VETERINARY ECONOMICS: Mar 01, 2005
Is it legal to leave a message on a client's answering machine saying that you received a returned check? What's the best way to handle this situation?
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VETERINARY ECONOMICS: Mar 01, 2005
My office manager suggested that we discount hard-to-collect, 90-day-past-due accounts as an incentive to encourage patients to pay at least something. We'd offer up to 25 percent off the bill, depending on how much the patient pays. We'd require the patient to adhere to a payment schedule until the debt's paid off. Is this a good solution or does it contribute to the problem?
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VETERINARY ECONOMICS: Mar 01, 2005
For years, veterinarians practiced reactively, primarily treating illnesses and administering vaccinations. Not anymore. According to the 2004 AAHA Pet Owner Survey, 94 percent of respondents take their pets to the veterinarian for regular checkups to ensure their quality of life. In fact, 58 percent of respondents visit their pet's doctor more often than they visit their physician.
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VETERINARY ECONOMICS: Mar 01, 2005
By dvm360.com staff
Welcome new associates to your practice with some functional fanfare that simultaneously introduces them to the public. Running an announcement ad in your local paper provides increased visibility for your practice and establishes the new associate as part of the community.
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VETERINARY ECONOMICS: Mar 01, 2005
Think you're communicating--and selling--your services effectively? Here are some key points to consider to help you make powerful and persuasive recommendations to your clients
Feb 03, 2005
By dvm360.com staff
This sample phone script shows the kind of professional, accurate answers you can develop for team members to use in all their interactions with clients. (PDF)
Feb 03, 2005
By dvm360.com staff
Use this list of benefits to guide conversations with clients about spaying and neutering pets. (PDF)
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VETERINARY ECONOMICS: Feb 01, 2005
One hospital and its clients help a family stunned by tragedy pick up the pieces and begin a new life.
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VETERINARY ECONOMICS: Feb 01, 2005
A Pennsylvania veterinarian's public reprimand by the State Board of Veterinary Medicine was overturned by a Commonwealth Court panel, according to the Associated Press.
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VETERINARY ECONOMICS: Feb 01, 2005
By dvm360.com staff
Your team members may find it takes some practice to stay calm and collected when unexpected situations arise. According to Ethics4Everyone, by Eric Harvey and Scott Airitam (Performance Systems Corp., 2002), it's best to prepare staff members for difficult events by playing the "what if" game.
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VETERINARY ECONOMICS: Feb 01, 2005
What does your receptionist say to a client who claims to have forgotten his or her checkbook? Or how does your technician respond to an angry client? In such cases, is everyone following a similar script? Is what they're saying the best response? If not, role-playing may help.
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VETERINARY ECONOMICS: Jan 01, 2005
Sure, Brownie's not as spry as she used to be," says your slightly indignant client, petting her basset hound's bowling ball stomach. "But that doesn't mean that she's not a healthy, happy dog, Doctor."
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VETERINARY ECONOMICS: Jan 01, 2005
What message does the appearance of your clinic send? And what message do the doctors, technicians, and support staff members send when they interact with clients? For a real eye opener, ask your clients these questions, using surveys, focus groups, and casual conversations during appointments. And don't forget to ask new clients and staff members why they chose your clinic. Their fresh eyes can offer valuable insights into the first impressions your practice makes.
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DVM360 MAGAZINE: Jan 01, 2005
I tried to explain that six years and 60 pounds alters a lot of things. He was not in agreement.