Client Relations | Veterinary Economics

Client Relations

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FIRSTLINE: Jul 01, 2007
Nervous pets are often problem pets during office visits. Here's help.
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FIRSTLINE: Jul 01, 2007
One morning, I was stocking the food display in my practice's reception area when something caught my eye.
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FIRSTLINE: Jul 01, 2007
By dvm360.com staff
Clients are waiting, dogs are barking, and phones are ringing. Sometimes you've got to tune out the static to offer clients the attention they crave and send them away happy.
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FIRSTLINE: Jul 01, 2007
My idea to help abused families blossomed into a program that shelters pets while their families get the help they need to escape dangerous situations and rebuild their lives.
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DVM360 MAGAZINE: Jul 01, 2007
Most veterinary hospital owners are proud of their doctors and support staff and know how hard they work to offer outstanding patient care. Given that, it may be easy to assume that we are providing better care than we actually are. A client-satisfaction survey is an excellent way to measure the quality of service – as perceived by clients.
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FIRSTLINE: Jul 01, 2007
Concerned about the threat of feline heartworm infection, team members at Valley Animal Hospital in Roanoke, Va., decided to launch a campaign to educate clients.
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DVM360 MAGAZINE: Jul 01, 2007
By dvm360.com staff
Washington — Privacy of animal-registration database information and feeding methods to produce foie gras comprise the official list of resolutions to be addressed at the American Veterinary Medical Association (AVMA) House of Delegates (HOD) annual meeting, July 14.
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VETERINARY ECONOMICS: Jul 01, 2007
Build on the groundwork you've already laid to cross the marketing finish line with style.
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VETERINARY ECONOMICS: Jul 01, 2007
A Mayo Clinic study finds that behavior, not skill, is the key to positive patient perception.
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VETERINARY ECONOMICS: Jul 01, 2007
Quick identification of a "stray" can lead to a happy reunion when pets go missing. The other possible outcomes are not quite so cheerful.
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FIRSTLINE: Jul 01, 2007
By dvm360.com staff
Feeling your blood start to boil? Avoid scalding yourself and others when you're faced with fiery flare-ups from clients or co-workers.
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VETERINARY ECONOMICS: Jul 01, 2007
After the death of two wonderful dogs over the past several years, my family decided to take a few years off from being dog owners. Well, we're back in action now, puppy classes and all.
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VETERINARY ECONOMICS: Jul 01, 2007
By dvm360.com staff
A client handout on the benefits of microchipping
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VETERINARY ECONOMICS: Jul 01, 2007
Blogging can help bring back that loving feeling—in your work life.
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VETERINARY ECONOMICS: Jun 29, 2007
Print this PDF with tips to help clients exercise their overweight dogs