Client Relations | Veterinary Economics

Client Relations

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VETERINARY ECONOMICS: Apr 01, 2007
Referring your clients to certified trainers and behaviorists—and promoting early socialization and training all year long—is the best way to prevent aggression and bites. But National Dog Bite Prevention Week (May 20 to 26) is quickly approaching, so it's a good time to gear up.
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VETERINARY ECONOMICS: Apr 01, 2007
Receptionists who shortchange your relief doctor are shorting your veterinary practice's bottom line.
Apr 01, 2007
Las Vegas — Explain care benefits, cater communication to client personalities and show genuine interest in a pet owner's concerns. These techniques, according to a recent study, ensure pet owners are willing to pay for the highest quality of veterinary care.
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FIRSTLINE: Mar 01, 2007
Want a fun, educational way to jazz up your reception area? Post a quiz on your bulletin board, says Laura Greer, practice manager for Above and Beyond Pet Care Hospital in Lubbock, Texas. Her practice uses quizzes to keep waiting clients informed and entertained. For example: I come in sizes that range from 2 pounds to 200 pounds, and I sweat through my feet. What am I? Answer: a dog.
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VETERINARY ECONOMICS: Mar 01, 2007
I thought I knew what the ideal veterinary client looked like—the one who's willing to pay for the highest level of care. I was wrong.
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VETERINARY ECONOMICS: Mar 01, 2007
We've adopted a major hotel chain's steps for providing excellent client service. Of course, we aren't in the hotel industry, but we are in the hospitality industry.
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VETERINARY ECONOMICS: Mar 01, 2007
By dvm360.com staff
Creating unity among clients whose pets have passed away helps solidify their bond to your practice—and shows great empathy.
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VETERINARY ECONOMICS: Mar 01, 2007
An aging cat taught this doctor how to show compassion to clients with older pets.
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VETERINARY ECONOMICS: Mar 01, 2007
By dvm360.com staff
To increase parasite prevention and control compliance, make sure the doctors are in agreement about the standards of care and team members know what to say to clients.
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VETERINARY ECONOMICS: Feb 01, 2007
In this video, Dr. Dennis Cloud shares the advice he gives his associates to help them get clients on board with recommendations for care.
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VETERINARY ECONOMICS: Feb 01, 2007
A colleague of mine was audited, fined, and required to pay back taxes for not claiming discounted employee pet care as taxable income on employee paychecks. He said that anything over a 20 percent discount must be taxed and listed as employee income. I checked with my accountant and he confirmed that I've been doing it wrong. How do I make changes in order to comply with IRS standards without upsetting my staff?
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VETERINARY ECONOMICS: Feb 01, 2007
Give clients the tools and information they need to help them make a big decision.
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VETERINARY ECONOMICS: Feb 01, 2007
By dvm360.com staff
Nudge clients toward dental compliance using photos that depict the stages of dental disease—along with oral and written recommendations.
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DVM360 MAGAZINE: Feb 01, 2007
Quality veterinary dental education for staff, technicians and practitioners is readily available. Many practices take advantage of courses and seminars to increase knowledge and upgrade dental-care equipment.
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VETERINARY ECONOMICS: Feb 01, 2007
Keep your clients happy—from when they make an appointment until they're done with follow-up care.