Client Relations | Veterinary Economics

Client Relations

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FIRSTLINE: Oct 01, 2005
By dvm360.com staff
In 23 percent of practices, credentialed technicians are responsible for most of the client's education, according to a recent survey by VetMedTeam.com. In 52 percent of practices, veterinarians handle the bulk of education, while in 19 percent of practices, veterinary assistants take charge of this task. Here's a look at the percentage of respondents who say team members discuss these issues with clients:
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FIRSTLINE: Oct 01, 2005
Gary Morgan, a receptionist for Robert E. Lewis, a dentist in Overland Park, Kan., has a special talent: He remembers the name of most of the clients who walk through the door. And with more than 1,500 client records in the practice database, that's no small feat.
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VETERINARY ECONOMICS: Oct 01, 2005
By dvm360.com staff
Between 7:30 a.m. and 9 a.m. chaos ruled in the front office at Catawba Animal Clinic in Rock Hill, S.C., says Hospital Administrator Jean Weaver. "All our dental appointments, surgery appointments, daycares, and routine morning appointments were coming in around the same time," she says. "Our receptionists were overwhelmed trying to check in the appointments in a timely manner, especially with clients rushing to get to work."
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FIRSTLINE: Oct 01, 2005
Don't let that next phone call be the client who got away. Use these tips from Sally Hickey, a receptionist at Short Pump Animal Hospital in Richmond, Va.
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VETERINARY ECONOMICS: Oct 01, 2005
Putting his own needs aside, a man risks snaps and bites and offers outcast dogs unconditional love.
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VETERINARY ECONOMICS: Oct 01, 2005
By dvm360.com staff
October is the second annual National Pet Wellness Month, sponsored by Fort Dodge Animal Health and the AVMA.
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FIRSTLINE: Oct 01, 2005
It only takes a little extra effort to make pet owners feel special. The benefit: happy, loyal clients who appreciate your care.
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VETERINARY ECONOMICS: Sep 09, 2005
By dvm360.com staff
Preanesthetic testing helps protect your patients' health and decreases your practice's liability. Here's how to use a client consent form to educate pet owners about this medical service.
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VETERINARY ECONOMICS: Sep 01, 2005
A pet's euthanasia is always difficult for clients, and it can be tough for team members, too. Dr. Mark Reser of Neel Veterinary Hospital in Oklahoma City says he gets great feedback when he takes two key steps.
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VETERINARY ECONOMICS: Sep 01, 2005
"The secret to a successful open house," says Christy Johnson, CVPM, practice administrator at Pampered Pet Health Center, "is to make it fun. Have lots of things for clients to see and do, and serve plenty of finger food. Involve your staff, distributors, and drug representatives. And get the word out."
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VETERINARY ECONOMICS: Sep 01, 2005
I frequently tout the goal of developing a womb-to-tomb relationship with our clients and their pets. At the core of our practice philosophy is the statement, "Focus on long-term relationships versus the short-term dollar."
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VETERINARY ECONOMICS: Aug 01, 2005
By dvm360.com staff
Your colleagues generally aren't making tracks to the forefront of technology. Could you benefit from adopting a higher-tech approach?
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VETERINARY ECONOMICS: Aug 01, 2005
By dvm360.com staff
Use these strategies to harness your team members' power to drive client compliance and revenue—and improve your patients' health.
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VETERINARY ECONOMICS: Aug 01, 2005
By dvm360.com staff
Nearly 90 percent of practitioners say they chose veterinary medicine because they wanted to work with animals or liked science and medicine. But, clearly, a human sets up the appointment and writes the check. Here's what you need to know about your clients.
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VETERINARY ECONOMICS: Aug 01, 2005
By dvm360.com staff
Even Well-Managed Practices aren't seeing many patients for twice-yearly exams—proof that the idea hasn't caught on yet. Use these strategies to educate your clients about the benefits.