Client Relations | Veterinary Economics

Client Relations

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VETERINARY ECONOMICS: Jul 01, 2006
These three types of questions help you start the discussion—and keep it going.
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VETERINARY ECONOMICS: Jul 01, 2006
Your scheduling software gives you four more defenses against no-shows.
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FIRSTLINE: Jun 01, 2006
When clients visit for routine checkups or care, send them home with a pet health report card, suggests Martha Harmon, office manager at Riverdale Animal Hospital in Riverdale, Ga.
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FIRSTLINE: Jun 01, 2006
By dvm360.com staff
Read "What's In It for Me?" and then solve the puzzle.
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FIRSTLINE: Jun 01, 2006
Q. Many of our clients don't seem to recognize the signs that their pets are in pain. What can we do?
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VETERINARY ECONOMICS: Jun 01, 2006
By dvm360.com staff
If a picture's worth a thousand words, four pictures are worth, well, a lot.
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FIRSTLINE: Jun 01, 2006
If you were going to spend $100 on a new set of tires, wouldn't you want to know why? Were the old ones worn out, or do the new ones work better in snow? Knowing why you should care makes it easier to make the decision to spend. And the same is true for clients and their pets. Clients expect a recommendation each time they visit your hospital, and they want to know how your recommendations benefit them and their pets. Once they know why they should care, they're more likely to comply.
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FIRSTLINE: Jun 01, 2006
By dvm360.com staff
You may not always have the right words to express your sympathy when a pet dies, but the right book might be just the tool your clients need to help them grieve.
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VETERINARY MEDICINE: Jun 01, 2006
By dvm360.com staff
We reuse gel ice packs to numb the area between a pet's shoulder blades before placing a microchip.
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VETERINARY ECONOMICS: May 01, 2006
By dvm360.com staff
Use these strategies to promote dental health year-round.
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VETERINARY ECONOMICS: May 01, 2006
By dvm360.com staff
Dr. Doug Clarke at Pet Veterinary Clinic in Grandville, Mich., says it used to send chills up his spine when clients said they'd been looking up medical information on the Internet.
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VETERINARY ECONOMICS: May 01, 2006
... we reward ourselves with premium products ...
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VETERINARY ECONOMICS: May 01, 2006
Treat your clients better than their own doctor does. And keep in mind, it's small investments in service that make the difference.
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VETERINARY ECONOMICS: May 01, 2006
When your team lives by a set of golden rules for client care, you create a clientele that looks and acts more like a fan club. Here's how to tap this energy and fuel your team's success.
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VETERINARY ECONOMICS: May 01, 2006
I disagree with recent decisions my boss made and with the quality of his practice. After 12 years, I'm ready to move out on my own. I don't have a noncompete agreement and plan to open a practice in the same town. My clients deserve to know I'm leaving and should have the opportunity to follow me. What can I do?