Client Relations | Veterinary Economics

Client Relations

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FIRSTLINE: Aug 01, 2006
Next time you walk into an exam room, look down. Are there curious little faces looking back? They may be small in stature, but children are an important ingredient in pets' health, says Cindy Adams, MSW, PhD, associate professor of communication and epidemiology at the University of Guelph in Ontario, Canada.
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FIRSTLINE: Aug 01, 2006
Give the last clients of the day the same warm reception the 40 clients in front of them enjoyed.
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VETERINARY ECONOMICS: Aug 01, 2006
Your colleagues face the same struggle about how and when to help those in need. Here's how they balance the needs of their businesses with their compassion for pets and people.
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FIRSTLINE: Aug 01, 2006
You like people and you like animals. This phrase was probably on your job application, and it's what you tell people when they ask you why you chose to work at a veterinary practice. But is it true? Oh, I know you like pets, but what about people?
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FIRSTLINE: Aug 01, 2006
Looking for some art to fill those empty walls? Check your mailbox! You probably receive a wealth of great artwork from clients every month, says Cheryl Dyer, practice manager at Noah's Ark Animal Clinic in Kansas City, Mo. When patients recover from a serious illness, their pet parents often send a note of thanks with a picture to the practice. Dyer says they frame these photos and hang them in the practice's front lobby.
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FIRSTLINE: Aug 01, 2006
Clients often ask me what they should feed their pets. What should I say?
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FIRSTLINE: Aug 01, 2006
Step back—so you can put your best foot forward
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VETERINARY ECONOMICS: Aug 01, 2006
Study data shows that for every 100 job openings, only 96 veterinarians will be ready to fill the spots.
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VETERINARY ECONOMICS: Jul 01, 2006
By dvm360.com staff
After researching your customers, you'll be ready to set a marketing plan that fits your practice's needs
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VETERINARY ECONOMICS: Jul 01, 2006
By dvm360.com staff
Use these tips to manage euthanasia visits more effectively and show clients you care.
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VETERINARY ECONOMICS: Jul 01, 2006
19 tips to cut back on no-shows and get back to business.
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VETERINARY ECONOMICS: Jul 01, 2006
By dvm360.com staff
Is your message about the risks of parasites reaching clients?
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VETERINARY ECONOMICS: Jul 01, 2006
By dvm360.com staff
Remind clients that parasite control keeps pets—and people—healthy. Then use handouts like this one as a follow-up to your exam room message.
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VETERINARY ECONOMICS: Jul 01, 2006
When you, your team, and your clients are reading from the same set of directions, you make it to your end goal—better pet care—with fewer detours.
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VETERINARY ECONOMICS: Jul 01, 2006
You don't have to avoid accounts receivable altogether—just be smart about when to offer credit and who you offer it to.