Client Relations | Veterinary Economics

Client Relations

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FIRSTLINE: May 01, 2007
When it's time to talk about a pet's weight with clients, be sensitive.
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VETERINARY ECONOMICS: May 01, 2007
A simple letter is all you need to help keep your clients up to date on the pet food recall.
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FIRSTLINE: May 01, 2007
How do you handle bad behavior from good pet owners? Use this advice to deal with your most difficult clients and keep messy exchanges to a minimum.
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VETERINARY ECONOMICS: May 01, 2007
By dvm360.com staff
Make check-in and checkout out a snap for clients by placing a pet pedestal at your reception counter.
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VETERINARY ECONOMICS: May 01, 2007
The recall has left clients questioning your recommendations—and you questioning manufacturers. Tackle the job of earning back trust one step at a time, client by client and case by case.
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FIRSTLINE: Apr 01, 2007
When a client's beloved pet dies, Julie Roberts, practice manager at Blackhawk Veterinary Hospital in Janesville, Wis., says her practice reaches out to let clients know their pets will never be forgotten.
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FIRSTLINE: Apr 01, 2007
Whether from accidents, illness, or euthanasia, pets die every day, often in your hospital. Do you know what to say--and what not to say--to clients before, during, and after a loss?
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FIRSTLINE: Apr 01, 2007
Give your patients a license to board with custom pet ID cards, suggests Collin Babcock, the practice owner and manager at McCune Animal Hospital in Eagle Rock, Mo.
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FIRSTLINE: Apr 01, 2007
By dvm360.com staff
Your practice is unique. Maybe you offer a service others don't, or maybe you just do it better. But if you don’t tell clients why you're so special, they just might miss it. And wouldn't that be a shame?
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FIRSTLINE: Apr 01, 2007
By dvm360.com staff
Use this list of giveaways to boost your marketing reach.
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FIRSTLINE: Apr 01, 2007
Clients love you so much they send you endless photos of Trixie drinking from the toilet and Boots chasing a sunbeam.
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FIRSTLINE: Apr 01, 2007
Your practice isn't a bank, and you're not a loan officer. Use these eight strategies to make sure your practice gets paid for services--so the practice owner can pay you.
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VETERINARY ECONOMICS: Apr 01, 2007
By dvm360.com staff
The team at Ottawa Animal Hospital in Holland, Mich., adopted two groups of solders in Iraq.
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VETERINARY ECONOMICS: Apr 01, 2007
By dvm360.com staff
Long-term drug monitoring doesn't have to be a hassle for you or your clients. With creativity and flexibility, you can win the chance to monitor your patients.
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VETERINARY ECONOMICS: Apr 01, 2007
Referring your clients to certified trainers and behaviorists—and promoting early socialization and training all year long—is the best way to prevent aggression and bites. But National Dog Bite Prevention Week (May 20 to 26) is quickly approaching, so it's a good time to gear up.