Client Relations | Veterinary Economics

Client Relations

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FIRSTLINE: Jan 01, 2008
It's never easy to be the bearer of bad tidings. But you can ease the hurt clients feel with a sensitive approach. Here's what you need to know to break bad news gently.
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FIRSTLINE: Dec 01, 2007
Pets at VCA Tanglewood Animal Hospital in Austin, Texas, don't need to be the next Bark Pitt or Catty Holmes to receive star treatment.
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FIRSTLINE: Dec 01, 2007
By dvm360.com staff
Don't get nailed by this tough client question. Learn how to give the answer clients are looking for.
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FIRSTLINE: Dec 01, 2007
They want help, and you want to give it. Learn how to launch a compassionate care fund and generate money for your pets and clients in need.
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FIRSTLINE: Dec 01, 2007
How can our team members encourage clients to submit fecal samples?
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FIRSTLINE: Dec 01, 2007
Older clients may need a little extra care and attention to ensure a happy veterinary experience. Here's what you can do to help them help their pets.
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FIRSTLINE: Dec 01, 2007
Grab clients' attention and encourage compliance by using descriptive terminology, suggests Sharon DeNayer, a Firstline Editorial Advisory Board member and the practice manager at Windsor Veterinary Clinic in Windsor, Colo.
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FIRSTLINE: Dec 01, 2007
By dvm360.com staff
Six pet owners tell their stories about why they left veterinary practices. Learn from their experiences--then use these tips and tools to avoid critical client care mistakes.
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VETERINARY ECONOMICS: Dec 01, 2007
Send your team home on time and impress clients by replacing old-fashioned callbacks with e-mails and text messages.
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FIRSTLINE: Nov 30, 2007
By dvm360.com staff
Check your facility against the Americans with Disabilities Act regulations.
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DVM360 MAGAZINE: Nov 01, 2007
By dvm360.com staff
In calming an irate client, remember your tone and goal. Keep your tone normal when talking to the client and your body relaxed. Always remember that your goal should be to listen to their needs and try to meet them when appropriate.
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VETERINARY ECONOMICS: Nov 01, 2007
By dvm360.com staff
Are your personal stories getting in the way of good medicine?
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VETERINARY ECONOMICS: Nov 01, 2007
Is your practice easy to do business with? How can you achieve this goal? Here are some ideas.
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VETERINARY ECONOMICS: Nov 01, 2007
Clients need to know if stable hospitalized patients will be unattended at night.
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VETERINARY ECONOMICS: Nov 01, 2007
By dvm360.com staff
There's an entire chapter on veterinary hospital etiquette in The Miss Fido Manners Complete Book of Dog Etiquette by Charlotte Reed.