Client Relations | Veterinary Economics

Client Relations

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VETERINARY ECONOMICS: Sep 01, 2007
By dvm360.com staff
In this weight loss competition, being a big loser is a good thing.
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VETERINARY ECONOMICS: Sep 01, 2007
By dvm360.com staff
Send follow-up cards after pets' passing.
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VETERINARY ECONOMICS: Sep 01, 2007
Videotaping in the exam room may make everyone nervous at first. But strong communication skills get clients on board with the best care. And this tool can help.
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VETERINARY ECONOMICS: Sep 01, 2007
See how Well-Managed Practices turn their core values into financial success.
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VETERINARY ECONOMICS: Sep 01, 2007
We talk all the time about first impressions. You doctors may never get a chance to make a first impression if your team suffers a misstep with a potential client along the way.
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VETERINARY ECONOMICS: Aug 15, 2007
By dvm360.com staff
Dr. Jay Stewart, owner of Aumsville Animal Clinic in Aumsville, Ore., and a CAPC member, offers these tips to help your clients bridge the gap between awareness and action.
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VETERINARY ECONOMICS: Aug 15, 2007
By dvm360.com staff
Veterinary behaviorist Dr. Melissa Bain has basic knowledge you can share on pet training with new or newly exasperated owners.
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VETERINARY ECONOMICS: Aug 15, 2007
By dvm360.com staff
Get your facts straight with ethically clear and ethically ambiguous situations.
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FIRSTLINE: Aug 01, 2007
The dogs, cats, birds, fish, gerbils, and hamsters you see today might look like the same animals that walked into your practice 10 years ago, but they're different. A sign of their status change might be the number of companies that cater to four-legged consumers, including Old Navy, Harley-Davidson, Origins, and Paul Mitchell, just to name a few. You can also look to what their human companions are spending on these and other products—an estimated $40.8 billion in 2007.
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VETERINARY ECONOMICS: Aug 01, 2007
These charts show who handles client education in veterinary practices, how clients see behavior issues, and more.
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FIRSTLINE: Aug 01, 2007
Where does Rover sleep? How much do pet owners spend every year? For answers to these questions and more, explore this list of fun facts about pets and the people who love them.
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FIRSTLINE: Aug 01, 2007
Yes. But oddly enough, few pet owners take the right steps to protect their pets, their families, and themselves from infestations (see Figure 1)
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FIRSTLINE: Aug 01, 2007
The number of pet-owning households continues to grow, according to the 2007-2008 APPMA National Pet Owners Survey. About 63 percent of households own pets today, a 7 percent increase from 1988.
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FIRSTLINE: Aug 01, 2007
Months into the pet food recall, the veterinary world is out of sorts, with some dry and wet food varieties still off the shelves. But amid the frustrations, there's some good news: The recall has shifted clients' focus from cost to quality of their pets' diets.
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FIRSTLINE: Aug 01, 2007
It's probably more than you think. For example, a typical dog owner spends $219 a year on routine veterinary care, while a cat owner spends $175, according to the 2007-2008 APPMA National Pet Owners Survey (see Figure 1).