Client Relations | Veterinary Economics

Client Relations

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VETERINARY ECONOMICS: Feb 01, 2007
By dvm360.com staff
Nudge clients toward dental compliance using photos that depict the stages of dental disease—along with oral and written recommendations.
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DVM360 MAGAZINE: Feb 01, 2007
Quality veterinary dental education for staff, technicians and practitioners is readily available. Many practices take advantage of courses and seminars to increase knowledge and upgrade dental-care equipment.
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VETERINARY ECONOMICS: Feb 01, 2007
Keep your clients happy—from when they make an appointment until they're done with follow-up care.
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VETERINARY ECONOMICS: Feb 01, 2007
I'm an associate at a small-animal veterinary practice. Is it OK for me to date a client?
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VETERINARY ECONOMICS: Feb 01, 2007
Don't dump veterinary healthcare choices in clients' laps. You're the expert, so don't be afraid to tell them what's medically necessary.
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FIRSTLINE: Jan 01, 2007
By dvm360.com staff
What's a pet worth? It may be more than you think. Consider the case of Fluffy.
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FIRSTLINE: Jan 01, 2007
Q: At the clinic where I work we have several clients who own more animals than they can care for properly. What is the best way to approach an animal collector?
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VETERINARY ECONOMICS: Jan 01, 2007
Clean up with 12 monthly resolutions for your best year yet!
Plus! Three more must-do's from the experts!
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FIRSTLINE: Jan 01, 2007
By dvm360.com staff
You don't need to work very hard to make clients feel uncomfortable, dissatisfied, or irritated. Here's a look at 10 ways to chase off clients.
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VETERINARY ECONOMICS: Jan 01, 2007
I recently discovered that patients were vaccinated with expired vaccines. We pulled the vaccines out of use immediately and called clients, but what can I do to calm the commotion?
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VETERINARY ECONOMICS: Jan 01, 2007
By dvm360.com staff
More owners are taking advantage of herbs, nutritional supplements, chiropractic medicine, and acupuncture for their pets, but few are telling their veterinarians.
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FIRSTLINE: Jan 01, 2007
Many clients really don't realize just what a bit of plaque can do, says Sara L. Sharp, CVT, VTS (Dentistry), secretary of the Academy of Veterinary Dental Technicians. And it often falls to you to discuss the danger of a dirty mouth. The best approach is a little honesty—with a mix of tact, of course.
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FIRSTLINE: Jan 01, 2007
What you say--and what clients hear--may be worlds apart. When you're fishing for the right words to satisfy clients' questions, avoid these most misunderstood answers.
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DVM360 MAGAZINE: Jan 01, 2007
National Report –– Communication is key to understanding animal-owner bonds, creating strong veterinary-client relationships and best ensuring proper care for pets, according to a recent study.
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VETERINARY ECONOMICS: Jan 01, 2007
By dvm360.com staff
While the government is sorting out pet-friendly disaster plans, you can help clients start planning today.