Client Relations

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VETERINARY ECONOMICS: Sep 26, 2014
By dvm360.com staff
For surgeries as important as spays and neuters, you and your team should be the primary source of information for pet owners.
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VETERINARY ECONOMICS: Sep 26, 2014
By dvm360.com staff
Give pet owners these instructions to ensure quick, safe healing after a spay or neuter surgery.
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VETERINARY ECONOMICS: Sep 25, 2014
Start showing—and telling—your veterinary clients and community that your high-quality care is what pets need.
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VETERINARY MEDICINE: Sep 18, 2014
By dvm360.com staff
Ever wonder how a mouse would factor on the Weight Watchers "point" system? It may help clients with overweight cats.
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VETERINARY MEDICINE: Sep 09, 2014
Dr. Elizabeth Colleran, DAVBP (feline practice), offers two ways to bring in those feline patients you haven’t seen in ages—or may have never seen.
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VETERINARY ECONOMICS: Sep 01, 2014
By dvm360.com staff
You might be surprised at new data—courtesy of the Veterinary Hospital Managers Association—that shows how often practices proactively schedule appointments for clients before they leave.
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VETERINARY ECONOMICS: Sep 01, 2014
Use these Facebook posts and tweets to educate clients before they adopt a new pet.
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VETERINARY ECONOMICS: Sep 01, 2014
Elicit specific info the right way—especially about preventive care compliance—and you'll get more details and opportunities to educate.
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DVM360 MAGAZINE: Sep 01, 2014
The 'Mikes' of the veterinary world don't leave in a cloud of drama but quietly, thinking no one will miss them.
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VETERINARY ECONOMICS: Sep 01, 2014
You may not possess x-ray vision or super strength, but you can cultivate your powers of client communication to ensure the best care for pets.
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VETERINARY ECONOMICS: Sep 01, 2014
By dvm360.com staff
Veterinary hospitals saw success in client education with more robust risk assessment.
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VETERINARY ECONOMICS: Sep 01, 2014
How to get more cats to your veterinary practice with treats and cat naps—in the right spots.
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DVM360 MAGAZINE: Aug 27, 2014
Overreliance on advanced diagnostics can harm client trust, says Dr. Jeff Werber at CVC.
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VETERINARY ECONOMICS: Aug 22, 2014
By dvm360.com staff
First tip: Don't interrupt, says Dr. Elizabeth Colleran at CVC Kansas City.
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VETERINARY ECONOMICS: Aug 20, 2014
Use your prices to show clients you value your veterinary staff's time and knowledge.