Client Relations | Veterinary Economics

Client Relations

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VETERINARY ECONOMICS: May 23, 2016
Don't get sick of wellness plans before you even start! I was enthusiastic about wellness plans at my veterinary practice, but even I ran into hiccups getting clients to sign up and team members to offer them. Here’s what I learned.
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VETERINARY ECONOMICS: May 19, 2016
“How was your visit today?” at the reception desk simply isn’t enough to help your clinic and your team improve.
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DVM360 MAGAZINE: May 16, 2016
You want to help an older client and an aging pet. You don’t want to be the subject of a police investigation.
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DVM360 MAGAZINE: May 16, 2016
When my small animal practitioner-wife and I were the only hope for a desperate mama goat, we relied on skills learned from a former veterinary school mentor: Be adaptable and make do.
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VETERINARY ECONOMICS: May 14, 2016
A fun metaphor captures a perennial physician, veterinarian problem with sharing medical information with regular folks.
 
VETTED: May 11, 2016
By dvm360.com staff
Losing a pet is hard. Help veterinary clients during this difficult transition with these memorial items.
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FIRSTLINE: May 11, 2016
Answer these five questions to discover your MQ (millennial quotient).
 
VETTED: May 10, 2016
By dvm360.com staff
What happens when the highest level of care just isn't an option for most of the clients you serve? Answers from the dvm360 Spectrum of Care survey point to a new world order: The days of providing nothing less than the gold standard might be numbered.
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VETERINARY ECONOMICS: May 06, 2016
Reach out to a veterinary client's curious inner child to maintain attention during flea, tick and heartworm prevention talks.
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dvm360.com: May 06, 2016
By dvm360.com staff
Do you suffer from flea fatigue? Just imagine how your poor, grossed-out clients feel. Win the war on fleas with these tools and resources! (With an educational grant provided by Zoetis)
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VETERINARY ECONOMICS: May 04, 2016
Euthanasia can be a gift, or euthanasia can be a frustrating choice. Help clients at your veterinary practice do it at the right time for the right reasons.
 
VETTED: May 04, 2016
Help veterinary clients get scared straight by pointing out signs of fear in their pets.
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FIRSTLINE: Apr 28, 2016
Here’s my advice for DIY social media to promote your great veterinary hospital that doesn’t take all day.
 
VETTED: Apr 26, 2016
At least it doesn’t have to be. Let your practice software help!
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FIRSTLINE: Apr 26, 2016
Do you feel it? The age of client service is here, and it's here to stay. Here are the six steps this veterinary practice took that led to a record-breaking year.