Mrs. Smith is hypervigilant and Mr. McKinley is laissez faire. Your veterinary team can manage these pet owners' expectations with these five fairly simple steps for more effective home monitoring without the frustration.
“Client with submissive, peeing Dachschund, proceed straight to exam room 1 … Dr. Earhart and technician Lisa, you are clear to depart to cat dental in treatment 2 … Whoa, whoa! Assistant with the Great Dane, you are getting too close to feline boarding. Abort! Abort!"