Client Relations | Veterinary Economics

Client Relations

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FIRSTLINE: Apr 28, 2016
Here’s my advice for DIY social media to promote your great veterinary hospital that doesn’t take all day.
 
VETTED: Apr 26, 2016
At least it doesn’t have to be. Let your practice software help!
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FIRSTLINE: Apr 26, 2016
Do you feel it? The age of client service is here, and it's here to stay. Here are the six steps this veterinary practice took that led to a record-breaking year.
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FIRSTLINE: Apr 26, 2016
By dvm360.com staff
Scratch the old idea that your veterinary team can only help pets—use this handout to help clients understand why to care about cat scratch disease.
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VETERINARY ECONOMICS: Apr 21, 2016
The grown-up holds the purse strings in the veterinary exam room. But don’t neglect the heartstrings of the littlest pet owner, who may be as curious as a cat or as scared as a rescue dog.
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FIRSTLINE: Apr 21, 2016
Don't be a pawn in your professional life. Take action and attack these four fantastic opportunities for team members ready to focus on better client and pet care.
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FIRSTLINE: Apr 21, 2016
By dvm360.com staff
You loved the GIFs. Now print this and give it to clients for something wonderful to chew on to teach some good dog toothbrushing techniques.
 
VETTED: Apr 20, 2016
By dvm360.com staff
Pet insurers reveal the prices clients pay to relieve their pets’ dermatologic miseries.
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FIRSTLINE: Apr 18, 2016
Give veterinary clients a chance on your Facebook page to share pet pics—and a chance to vote for the best one.
 
VETTED: Apr 15, 2016
Are your veterinary clients not buying flea preventives to protect their pets? You don't have to buy their excuses.
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VETERINARY MEDICINE: Apr 12, 2016
Consider these talking points for veterinary clients who say, "Heck no, GMO!"
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FIRSTLINE: Apr 11, 2016
By dvm360.com staff
Receptionists, use these tips to politely turn clients' requests for a phone diagnosis into a veterinary visit with your veterinarian.
 
VETTED: Apr 07, 2016
The five senses, that is. Touch clients in pleasant, calming, friendly ways by focusing on smell, sound and even taste.
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FIRSTLINE: Apr 07, 2016
Keeping it social in the exam room. Rudely.
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FIRSTLINE: Apr 06, 2016
This veterinary receptionist had to keep her cool when a client was a little too revealing in the exam room.