While speakers at Uncharted's Get Sh*t Done conference talked about branding, hiring and personnel management, they seemed to be telling a story about the power of stories: your team members' and your practice's.
After you get a complaint, but before you make a decision as a veterinary practice owner or manager about employee discipline or big process changes, this kennel-attendant-turned-practice-owner told conference-goers to ask themselves and others two important questions.
Occasional hairballs and vomit are a part of every cat owner’s life at one time or another. But maybe your hospital can help cats with proper diet, lifestyle changes and diagnosis and treatment. And you can tell clients about it right now with these social media posts.
Your veterinary clients know you can’t feed a human baby what you feed an adult. And yet, they may think nothing of filling their puppy’s bowl with kibble meant for mature dogs and vice versa. Be ready to counsel them on how a pup’s nutritional needs change as it grows.
Do you know which clients are your prize Thoroughbreds and which ones you’re just happy to plug in when it’s convenient? That’s step one of a three-step process to work with clients who want to be seen right now.
A pet owner reached out to us for an expert answer on insulin for a canine with diabetes. We said, "Go talk to your vet." But here’s the lowdown for your veterinary team on what a boarded internist has to say on the issue.