In which we shamelessly self-promote our books by pointing out how we've thought through your biggest problems and solved them ALL (mostly). (Note: We're giving away free content from the books here. Really. Like scheduling tools, employee incentive programs and more.)
To save a kitten, a veterinary technician like me can't help but share good advice to see the veterinarian, whether it's in the feed store, the grocery store or anywhere. But sometimes trying to help just gets you a slap in the face (not literally).
Bone is pretty amazing tissue—constraining and directing the forces of muscle, and adapting under heavy loads. So, can you apply that metaphor to your client communication? Veterinary surgeon Dr. David Dycus explains how poor communication led to one super smelly cat, and offers tips getting clients to follow your fracture management recommendations.
... but here are client communication and philosophical tips from CVC educator Sue Ettinger, DVM, DACVIM (oncology), for those moments in a veterinary hospital when a pet's age and difficult diagnoses and prognoses come together.