Client Relations | Veterinary Economics

Client Relations

 
VETTED: Jul 26, 2016
By dvm360.com staff
Panic attacks in the surgery suite ... life as a high-functioning introvert in a public-facing profession (that's YOUR profession, people) ... and living your life with less worry about others' judgments. Her story is an inspiring one.
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VETERINARY MEDICINE: Jul 21, 2016
Veterinary radiologist Dr. Anthony Pease explains why contrast agents are a quick, easy way to examine the urinary tract.
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VETERINARY ECONOMICS: Jul 18, 2016
Medicine and business benefit when the staff is on the same page.
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FIRSTLINE: Jul 18, 2016
By dvm360.com staff
Are you using your veterinary practice software to its full potential? Avimark threw us some typical software problems. Let's see what Snoozy the Cat can do about them ...
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FIRSTLINE: Jul 18, 2016
You’re gonna be all “#Snapcat THIS!” and “#Instadog THAT!”
 
VETTED: Jul 15, 2016
Old. Geriatric. Senior! How do these words make you feel? It's time to reframe your senior diagnostic conversations with veterinary clients with these three steps with this advice from a dvm360/VHMA Practice Manager of the Year contestant.
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FIRSTLINE: Jul 14, 2016
A reminder that what works in life also works in the veterinary clinic.
 
VETTED: Jul 13, 2016
By dvm360.com staff
You might wonder what a veterinary podcast is doing interviewing an architect. But Heather Lewis, partner at Animal Arts, a firm in Boulder, Colorado, is no ordinary architect—she's also a devoted advocate of minimizing pets' stress and anxiety during their veterinary visits. And she's got a lot to tell you!
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VETERINARY ECONOMICS: Jul 13, 2016
By dvm360.com staff
First, break down your stereotypes of older pet owners. (Hint: They don't all like to be treated as cute, little ol' people.) Second, start trying out these tips today for better communication with this growing population of veterinary clients.
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VETERINARY ECONOMICS: Jul 12, 2016
By dvm360.com staff
VHMA members spill their best kept secrets for better customer service.
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DVM360 MAGAZINE: Jul 11, 2016
Is it the practice owner's job to put a stop to insulting client behavior directed toward his team?
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VETERINARY ECONOMICS: Jul 11, 2016
Don't forget to tell pet owners what you're showing them.
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VETERINARY ECONOMICS: Jul 07, 2016
By dvm360.com staff
We slam the “8” key for invoices to save time for receptionists, technicians and veterinarians.
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DVM360 MAGAZINE: Jul 06, 2016
By dvm360.com staff
"Veterinarians do not need to be worrying about personal issues in people's homes," says one Facebook user in response to the latest ethical dilemma from Marc Rosenberg, VMD.
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DVM360 MAGAZINE: Jul 05, 2016
The conclusion of our tale of a new veterinary associate's startling encounter over an estimate with a long-standing veterinary client.