Client Relations | Veterinary Economics

Client Relations

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VETERINARY ECONOMICS: Jan 16, 2018
Get this right and you will build the bond with these discerning veterinary clients.
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VETERINARY ECONOMICS: Jan 16, 2018
No one’s reading your veterinary hospital’s e-newsletter anymore? Try these marketing formats instead.
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FIRSTLINE: Jan 16, 2018
By dvm360.com staff
5 ways to freshen up flea education at your veterinary practice.
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VETTED: Jan 16, 2018
You know shedding is normal, but your veterinary clients (who are likely covered in dog or cat hair) may not. Here’s how to handle concerns about “excessive” shedding.
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DVM360 MAGAZINE: Jan 16, 2018
Canine compulsive disorder, much like OCD in humans, produces blood and leaves scars—physical and psychological wounds that affect pets and owners. After decades of research in this field, Dr. Nicholas Dodman says there is hope.
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VETTED: Jan 10, 2018
Experts think conditions like feline idiopathic cystitis are exacerbated (maybe even caused) by the feline stress response. Once cats are sick, what can your veterinary clients do to lower stress for their sensitive cat? This handout can help.
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VETERINARY ECONOMICS: Jan 09, 2018
By dvm360.com staff
We know talking about ticks all day, every day can suck the blood—er, life—right out of you. Perhaps this data and some stories from your veterinary peers will have an idea or two worth latching onto.
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dvm360.com: Jan 09, 2018
By dvm360.com staff
Fetch dvm360 conference lets pet owners off the leash to discuss what they think about going to the veterinarian and the services practices offer.
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FIRSTLINE: Jan 08, 2018
By dvm360.com staff
When discussing the dangers of tick-borne diseases like Lyme with your veterinary clients, it may be helpful to include human incidence rates too.
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DVM360 MAGAZINE: Jan 08, 2018
By dvm360.com staff
Chocolate pairs well with wine. Your veterinary client’s dog pairs well with neither. Make sure pet owners know the risks, the signs and the treatment methods of chocolate poisoning just in case.
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FIRSTLINE: Jan 05, 2018
Here are the places your veterinary practice could be missing out on thousands in revenue.
 
VETTED: Jan 05, 2018
Have you recently been reminded to remember to revisit your reminder system to remind pet owners about the importance of remembering their pet's care? Sorry, this sentence sounded better in our heads than written out. Let's just dive in ...
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VETTED: Jan 02, 2018
Deciding to not offer declaws anymore was only the first step. The next steps involved training our team and updating our materials. Here’s how we did it.
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DVM360 MAGAZINE: Jan 02, 2018
No, not really. But pickles have helped me understand a facet of customer service that applies perfectly to veterinary clinics.
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VETERINARY ECONOMICS: Jan 02, 2018
By dvm360.com staff
If you can answer affirmatively to all 10 questions, you just might be perfect. If not, we have some reading suggestions that can help you make some valuable tweaks to your life and your veterinary clinic.