Client Communication | Veterinary Economics

Client Communication

source-image
FIRSTLINE: Jan 01, 2007
Q: At the clinic where I work we have several clients who own more animals than they can care for properly. What is the best way to approach an animal collector?
source-image
FIRSTLINE: Jan 01, 2007
By dvm360.com staff
You don't need to work very hard to make clients feel uncomfortable, dissatisfied, or irritated. Here's a look at 10 ways to chase off clients.
source-image
FIRSTLINE: Jan 01, 2007
By dvm360.com staff
Feel like you have a bright, shiny target tattooed on your forehead? Chances are, a bully singled you out for a reason. Here are eight profiles of common bully targets. Even if you can't dodge the attack, you'll understand better why you're the one dodging missiles.
source-image
FIRSTLINE: Jan 01, 2007
Many clients really don't realize just what a bit of plaque can do, says Sara L. Sharp, CVT, VTS (Dentistry), secretary of the Academy of Veterinary Dental Technicians. And it often falls to you to discuss the danger of a dirty mouth. The best approach is a little honesty—with a mix of tact, of course.
source-image
FIRSTLINE: Jan 01, 2007
What you say--and what clients hear--may be worlds apart. When you're fishing for the right words to satisfy clients' questions, avoid these most misunderstood answers.
source-image
FIRSTLINE: Jan 01, 2007
By dvm360.com staff
Dr. Smith (not his real name) relates this true tale of a covert bully's attack on an unsuspecting team.
source-image
FIRSTLINE: Jan 01, 2007
You're no punching bag, so don't let anyone treat you like one. Use these bully-busting strategies to reclaim your practice.
source-image
VETERINARY ECONOMICS: Nov 01, 2006
By dvm360.com staff
You hope you never see that "specializes in bad news" TV reporter at your door. But you could. And then you need this advice.
Nov 01, 2006
Most clients would be pretty grossed out to find a flea or tick on their pets. But they don't always take all the steps to protect their pets from infestations. That's where you come in. You want to start pet owners off on the right paw, so begin discussing parasite control the first day clients visit with their new pets.
source-image
FIRSTLINE: Nov 01, 2006
By dvm360.com staff
Our department doesn't work as a team. Some team members are rude and disrespectful, and the work environment is so hostile I dread each day. Help!
source-image
FIRSTLINE: Nov 01, 2006
By dvm360.com staff
My boss often fails to call pet owners after he performs surgeries to give them updates on their pets. These clients get worried and frustrated, and I feel sorry for them. How can I convince him to spend a little time to reassure these clients?
Nov 01, 2006
We might think pets have it easy. No calorie counting. No comparing their thighs with supermodels on television or perusing the latest issue of Vogue and wondering how the pouty face on the cover got so thin. Nope. For pets someone measures out their food daily and with just a meow or a faithful wag of the tail, they're adored no matter how rotund they become. What a life!
Nov 01, 2006
You know the routine all too well: Mr. Smith visits with his rambunctious English springer spaniel, Burt, and all goes well until you mention Burt's oral health. Enter the blank stare. Or the anxious shifting from foot to foot. Or even the hasty, "Oh, he's fine!"
source-image
FIRSTLINE: Nov 01, 2006
Feeling prickly about the new associate? You play a part in her success, so try to make her feel welcome.
source-image
FIRSTLINE: Nov 01, 2006
By dvm360.com staff
Q: How do you implement major changes, such as mandatory preanesthetic blood work, without alienating long-term clients?