Client Communication | Veterinary Economics

Client Communication

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FIRSTLINE: Jul 01, 2007
By dvm360.com staff
When you're faced with savage clients, you need to know which ones you can tame and which ones to release back into the wild.
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FIRSTLINE: Jul 01, 2007
Tantrums, crying, shouting—who can get any work done when your team is in a constant state of conflict? Emotional intelligence is your gateway to self-management. And when you manage yourself, you choose the path to a happier, more successful work life.
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FIRSTLINE: Jul 01, 2007
Q A lot of negative tension flows through our practice, and it's undermining our work. How can I help our staff members come together as a team and stop criticizing each other?
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FIRSTLINE: Jul 01, 2007
By dvm360.com staff
Clients are waiting, dogs are barking, and phones are ringing. Sometimes you've got to tune out the static to offer clients the attention they crave and send them away happy.
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VETERINARY ECONOMICS: Jul 01, 2007
Quick identification of a "stray" can lead to a happy reunion when pets go missing. The other possible outcomes are not quite so cheerful.
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FIRSTLINE: Jun 01, 2007
Here are five ethical dilemmas, complete with guidelines for making decisions that keep you on solid moral ground.
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FIRSTLINE: Jun 01, 2007
We're always so busy. How do we find time for regular staff meetings?
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FIRSTLINE: Jun 01, 2007
You're fabulous, of course, but are you doing enough to really shine?
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VETERINARY MEDICINE: Jun 01, 2007
By dvm360.com staff
Clients often cannot comprehend what a cat or dog at a healthy weight looks like, so I give them a live demonstration with my own dog and cat, which are at ideal weights.
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VETERINARY ECONOMICS: Jun 01, 2007
They say a picture is worth a thousand words, but when it comes to diagnostics, sometimes it's worth a thousand dollars.
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VETERINARY ECONOMICS: Jun 01, 2007
Are your conversational skills lagging in the stretch? Use these tips to pull ahead by overcoming problems and winning clients' respect.
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VETERINARY ECONOMICS: Jun 01, 2007
By dvm360.com staff
As pets age, their brains can slow down, too. Intervene early to give dogs and cats the best chance of staying sharp—and you'll help keep clients happy.
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VETERINARY ECONOMICS: May 01, 2007
In the thick of media reports and hourly updates, we asked your colleagues how they were handling the pet food recall. Here are their tips from the trenches.
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VETERINARY ECONOMICS: May 01, 2007
A simple letter is all you need to help keep your clients up to date on the pet food recall.
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FIRSTLINE: May 01, 2007
How do you handle bad behavior from good pet owners? Use this advice to deal with your most difficult clients and keep messy exchanges to a minimum.