Client Communication | Veterinary Economics

Client Communication

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FIRSTLINE: Sep 01, 2006
The new owner changed my duties, and I don't like my job anymore. What can I do?
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FIRSTLINE: Sep 01, 2006
A few weeks ago my son was sick. After a few days of high fever, he stopped taking his bottle.
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FIRSTLINE: Sep 01, 2006
By dvm360.com staff
Our practice just cut employee discounts because of an IRS law. Most of us have worked here for five or 10 years, and we have many pets to take care of. We can't afford their care now. Should we look for other jobs?
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FIRSTLINE: Sep 01, 2006
You have more control over your compensation--and your destiny--than you may think. Use these strategies to earn more, get promoted faster, and feel more satisfied with your work.
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DVM360 MAGAZINE: Sep 01, 2006
Taking a half hour or so to input any bundles saves hours and prevents missed income...
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FIRSTLINE: Sep 01, 2006
How do I prevent my clients from getting zoonotic infections?
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FIRSTLINE: Sep 01, 2006
Just whisper the word tests, and clients will flood you with questions: what, when, how much? Try these answers to get the OK.
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FIRSTLINE: Aug 01, 2006
The way you talk to clients about what you charge and why can help your practice provide good care— or block your progress. Do you need to rethink your role?
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FIRSTLINE: Aug 01, 2006
When you say apple, do others hear orange? Use these tips to give helpful feedback that others will understand and appreciate.
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FIRSTLINE: Aug 01, 2006
Give the last clients of the day the same warm reception the 40 clients in front of them enjoyed.
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FIRSTLINE: Aug 01, 2006
You like people and you like animals. This phrase was probably on your job application, and it's what you tell people when they ask you why you chose to work at a veterinary practice. But is it true? Oh, I know you like pets, but what about people?
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FIRSTLINE: Aug 01, 2006
Clients often ask me what they should feed their pets. What should I say?
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FIRSTLINE: Aug 01, 2006
By dvm360.com staff
I'm frustrated with my team members' bad attitudes, and it's really bringing me down. What should I do?
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FIRSTLINE: Aug 01, 2006
Step back—so you can put your best foot forward
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VETERINARY ECONOMICS: Jul 01, 2006
When you, your team, and your clients are reading from the same set of directions, you make it to your end goal—better pet care—with fewer detours.