Client Communication | Veterinary Economics

Client Communication

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FIRSTLINE: Feb 01, 2006
A co-worker told me in confidence that he was looking for a new job. I encouraged my friend to tell the doctor he wasn't happy and to try to work things out, but he quit instead and took a job at a rival practice. Now the doctor is mad at me. He says I'm not loyal. I disagree. Who's right?
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FIRSTLINE: Feb 01, 2006
Standards of care set the stage for you and your clients so you can work together to help pets stay sleek, strong, and full of energy.
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FIRSTLINE: Feb 01, 2006
Your veterinarian didn't go to school to learn to be a technician, receptionist, or practice manager, so don't let her act like one. Make her do her job--so you can do yours.
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FIRSTLINE: Feb 01, 2006
You've seen it before: Sweet little white-haired Mrs. Smith turns into the Queen of Mean when she gets her first gander at her bill.
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VETERINARY ECONOMICS: Feb 01, 2006
By dvm360.com staff
How one practice successfully promotes dental care.
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FIRSTLINE: Feb 01, 2006
No one likes to feel ignored. So if your great ideas are flowing in one of your boss's ears and streaming right out the other, use these solutions to get yourself heard.
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FIRSTLINE: Dec 01, 2005
The doctor doesn't apply practice policies consistently. How can I ask for fair treatment?
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DVM360 MAGAZINE: Dec 01, 2005
A disturbing e-mail arrived the other day: Hello, Dr. Bellows: I have a 5-year-old yellow Labrador Retriever that I have routinely cleaned her teeth (with enzyme toothpaste and a brush, recently using Sonicare). Despite all best efforts, she is building up tartar and I think may have a dark spot (cavity on a rear molar).
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FIRSTLINE: Dec 01, 2005
As the practice manager, how can I encourage team members to come to me with their problems first, before approaching the owner?
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FIRSTLINE: Dec 01, 2005
I'm interested in continuing education and more job training, but every time I approach the doctor, she blows me off. What should I do?
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FIRSTLINE: Dec 01, 2005
The veterinarian I work for has anger-control problems. He can be verbally abusive to staff members and sometimes clients. What can I do?
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FIRSTLINE: Dec 01, 2005
Ever wish pets could schedule their own appointments and bring themselves in for care? The key to stopping client-created stress is to see your clients for the different breeds they are—and adjust your approach accordingly.
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FIRSTLINE: Dec 01, 2005
By dvm360.com staff
In 56 percent of practices, team members begin educating clients about geriatric care when their pets are 7 to 9 years old, according to a recent survey by VetMedTeam.com.
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FIRSTLINE: Dec 01, 2005
Staff members at Danforth Animal Hospital in Edmond, Okla., turned their monthly staff meetings into a roundtable discussion, says Pam Crabtree, RVT.
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FIRSTLINE: Oct 01, 2005
It's hard to find the right words when you're broaching a topic that could spark tempers. Here's help to head off eruptions with co-workers, clients, or the boss.