Client Communication | Veterinary Economics

Client Communication

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FIRSTLINE: Aug 01, 2007
Yes. But oddly enough, few pet owners take the right steps to protect their pets, their families, and themselves from infestations (see Figure 1)
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FIRSTLINE: Aug 01, 2007
Months into the pet food recall, the veterinary world is out of sorts, with some dry and wet food varieties still off the shelves. But amid the frustrations, there's some good news: The recall has shifted clients' focus from cost to quality of their pets' diets.
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FIRSTLINE: Aug 01, 2007
"No. Here's why a strong recommendation for the care you believe in is the best marketing tool you possess."
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FIRSTLINE: Aug 01, 2007
Unfortunately, you can't read clients' minds and predict the information, products, and services they want. But you can take a good guess through a revolutionary process called listening.
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FIRSTLINE: Jul 01, 2007
By dvm360.com staff
My boss plays favorites, offering special benefits to his wife, children, and friends who work at our practice. As a result, the other team members and myself often do his family's work as well as our own. I've tried to talk to my boss, and he joked that I should quit if I'm unhappy. Should I leave gracefully or try to make things work?
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FIRSTLINE: Jul 01, 2007
Nervous pets are often problem pets during office visits. Here's help.
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FIRSTLINE: Jul 01, 2007
By dvm360.com staff
When you're faced with savage clients, you need to know which ones you can tame and which ones to release back into the wild.
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FIRSTLINE: Jul 01, 2007
Tantrums, crying, shouting—who can get any work done when your team is in a constant state of conflict? Emotional intelligence is your gateway to self-management. And when you manage yourself, you choose the path to a happier, more successful work life.
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FIRSTLINE: Jul 01, 2007
Q A lot of negative tension flows through our practice, and it's undermining our work. How can I help our staff members come together as a team and stop criticizing each other?
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FIRSTLINE: Jul 01, 2007
By dvm360.com staff
Clients are waiting, dogs are barking, and phones are ringing. Sometimes you've got to tune out the static to offer clients the attention they crave and send them away happy.
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VETERINARY ECONOMICS: Jul 01, 2007
Quick identification of a "stray" can lead to a happy reunion when pets go missing. The other possible outcomes are not quite so cheerful.
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FIRSTLINE: Jun 01, 2007
Here are five ethical dilemmas, complete with guidelines for making decisions that keep you on solid moral ground.
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FIRSTLINE: Jun 01, 2007
We're always so busy. How do we find time for regular staff meetings?
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FIRSTLINE: Jun 01, 2007
You're fabulous, of course, but are you doing enough to really shine?
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VETERINARY MEDICINE: Jun 01, 2007
By dvm360.com staff
Clients often cannot comprehend what a cat or dog at a healthy weight looks like, so I give them a live demonstration with my own dog and cat, which are at ideal weights.