Client Communication | Veterinary Economics

Client Communication

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FIRSTLINE: Mar 01, 2008
Q When I ask my co-workers for help, they seem receptive but never follow through. What should I do?
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FIRSTLINE: Mar 01, 2008
Are there tough talks you're not having? Learn to lay issues on the table and push that pachyderm out of your practice and your life.
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VETERINARY ECONOMICS: Mar 01, 2008
Brochures let us explain the technical aspects of parasite-related diseases, the tests to detect them, and the products to control them. Maybe some of our ideas could work for you too.
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FIRSTLINE: Mar 01, 2008
It's time to bare your sole to team members and share what rubs you the wrong way. Use these tips and insights to put your team on an even heel.
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FIRSTLINE: Mar 01, 2008
By dvm360.com staff
My team members are anxious about calling clients for third reminders. Can you offer a sample script to make these awkward conversations a little easier?
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FIRSTLINE: Mar 01, 2008
She's a workaholic. He doesn't get the rules. She wants a steady, independent work environment, while he prefers lots of activity and public recognition. Here's a quick guide to the care and feeding of team members from different generations.
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FIRSTLINE: Mar 01, 2008
Q How do we help our practice owner see our revenue is increasing even though practice traffic seems slower?
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FIRSTLINE: Mar 01, 2008
Everyone's bound to disagree sometimes, but it becomes everyone's problem when issues aren't resolved quickly, says Pam Weakley, a Firstline Editorial Advisory Board member and the practice manager at Dickman Road Veterinary Clinic in Battle Creek, Mich.
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CUSTOM VETERINARY MEDIA: Feb 01, 2008
This round­table discussion shares the current clinical, medical, and scientific understanding of vomiting and its physiology, cause, and control in companion animal­medicine. Due to the paucity of FDA-approved products, the discussion includes the extra-label use of human harmaceuticals.
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CUSTOM VETERINARY MEDIA: Jan 29, 2008
By dvm360.com staff
This educational piece arms your entire practice team to talk to clients about heartworm disease.
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VETERINARY ECONOMICS: Jan 17, 2008
By dvm360.com staff
Fight misinformation and reward curiosity with a handout that teaches clients to sort fact from fiction on the Web.
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FIRSTLINE: Jan 01, 2008
Use these tips to tune in to the needs of your clients with disabilities—and help them offer top-notch care for their animal companions.
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FIRSTLINE: Jan 01, 2008
By dvm360.com staff
You can safeguard the lives of pets and their families by discussing zoonotic diseases and prevention.
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FIRSTLINE: Jan 01, 2008
Q When I discuss client education topics, I feel like clients are tuning me out. How can I make them listen?
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FIRSTLINE: Jan 01, 2008
Use these targeted tactics to chisel away at team members' bad behavior and heigh-ho poor performance right out of your practice.