Client Communication | Veterinary Economics

Client Communication

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FIRSTLINE: Sep 01, 2006
How do I prevent my clients from getting zoonotic infections?
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FIRSTLINE: Sep 01, 2006
Just whisper the word tests, and clients will flood you with questions: what, when, how much? Try these answers to get the OK.
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FIRSTLINE: Aug 01, 2006
The way you talk to clients about what you charge and why can help your practice provide good care— or block your progress. Do you need to rethink your role?
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FIRSTLINE: Aug 01, 2006
When you say apple, do others hear orange? Use these tips to give helpful feedback that others will understand and appreciate.
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FIRSTLINE: Aug 01, 2006
Give the last clients of the day the same warm reception the 40 clients in front of them enjoyed.
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FIRSTLINE: Aug 01, 2006
You like people and you like animals. This phrase was probably on your job application, and it's what you tell people when they ask you why you chose to work at a veterinary practice. But is it true? Oh, I know you like pets, but what about people?
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FIRSTLINE: Aug 01, 2006
Clients often ask me what they should feed their pets. What should I say?
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FIRSTLINE: Aug 01, 2006
By dvm360.com staff
I'm frustrated with my team members' bad attitudes, and it's really bringing me down. What should I do?
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FIRSTLINE: Aug 01, 2006
Step back—so you can put your best foot forward
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VETERINARY ECONOMICS: Jul 01, 2006
When you, your team, and your clients are reading from the same set of directions, you make it to your end goal—better pet care—with fewer detours.
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VETERINARY ECONOMICS: Jul 01, 2006
Your scheduling software gives you four more defenses against no-shows.
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FIRSTLINE: Jun 01, 2006
When clients visit for routine checkups or care, send them home with a pet health report card, suggests Martha Harmon, office manager at Riverdale Animal Hospital in Riverdale, Ga.
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FIRSTLINE: Jun 01, 2006
Q. I've recently been promoted to a supervisory position. What's the best way to ease into my new responsibilities without offending co-workers?
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FIRSTLINE: Jun 01, 2006
By dvm360.com staff
Read "What's In It for Me?" and then solve the puzzle.
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FIRSTLINE: Jun 01, 2006
Q. Many of our clients don't seem to recognize the signs that their pets are in pain. What can we do?