Client Communication | Veterinary Economics

Client Communication

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VETERINARY ECONOMICS: Nov 01, 2006
By dvm360.com staff
You hope you never see that "specializes in bad news" TV reporter at your door. But you could. And then you need this advice.
Nov 01, 2006
Most clients would be pretty grossed out to find a flea or tick on their pets. But they don't always take all the steps to protect their pets from infestations. That's where you come in. You want to start pet owners off on the right paw, so begin discussing parasite control the first day clients visit with their new pets.
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FIRSTLINE: Nov 01, 2006
By dvm360.com staff
Our department doesn't work as a team. Some team members are rude and disrespectful, and the work environment is so hostile I dread each day. Help!
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FIRSTLINE: Nov 01, 2006
By dvm360.com staff
My boss often fails to call pet owners after he performs surgeries to give them updates on their pets. These clients get worried and frustrated, and I feel sorry for them. How can I convince him to spend a little time to reassure these clients?
Nov 01, 2006
We might think pets have it easy. No calorie counting. No comparing their thighs with supermodels on television or perusing the latest issue of Vogue and wondering how the pouty face on the cover got so thin. Nope. For pets someone measures out their food daily and with just a meow or a faithful wag of the tail, they're adored no matter how rotund they become. What a life!
Nov 01, 2006
You know the routine all too well: Mr. Smith visits with his rambunctious English springer spaniel, Burt, and all goes well until you mention Burt's oral health. Enter the blank stare. Or the anxious shifting from foot to foot. Or even the hasty, "Oh, he's fine!"
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FIRSTLINE: Nov 01, 2006
Feeling prickly about the new associate? You play a part in her success, so try to make her feel welcome.
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FIRSTLINE: Nov 01, 2006
By dvm360.com staff
Q: How do you implement major changes, such as mandatory preanesthetic blood work, without alienating long-term clients?
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FIRSTLINE: Nov 01, 2006
By dvm360.com staff
Consider the following situations in practice. How would you handle each one?
Nov 01, 2006
By dvm360.com staff
How do I make a dental recommendation to clients who've refused this care before?
Nov 01, 2006
If you could see into the future of each kitten and puppy, you'd know exactly how to protect them from the health issues they'll face over the next 10—or even 20—years. And that's the true benefit of senior wellness screenings: They offer a small window into a pet's health and help you identify and treat disease early.
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FIRSTLINE: Nov 01, 2006
Think you're immune to lawsuits because you don't own the practice? Think again. Protect your hospital--and yourself--from the legal pitfalls in your path with this advice from savvy doctors and lawyers.
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VETERINARY ECONOMICS: Oct 01, 2006
By dvm360.com staff
Improve pet dental care with a client brochure.
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FIRSTLINE: Sep 01, 2006
The new owner changed my duties, and I don't like my job anymore. What can I do?
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FIRSTLINE: Sep 01, 2006
A few weeks ago my son was sick. After a few days of high fever, he stopped taking his bottle.