Client Communication | Veterinary Economics

Client Communication

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FIRSTLINE: Feb 28, 2007
By dvm360.com staff
Listen to audio from the Firstline roundtable.
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FIRSTLINE: Feb 28, 2007
By dvm360.com staff
Listen to audio from the Firstline roundtable.
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FIRSTLINE: Feb 28, 2007
By dvm360.com staff
Listen to audio from the Firstline roundtable.
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FIRSTLINE: Feb 28, 2007
By dvm360.com staff
Listen to audio from the Firstline roundtable.
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VETERINARY ECONOMICS: Feb 01, 2007
By dvm360.com staff
Nudge clients toward dental compliance using photos that depict the stages of dental disease—along with oral and written recommendations.
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DVM360 MAGAZINE: Feb 01, 2007
Quality veterinary dental education for staff, technicians and practitioners is readily available. Many practices take advantage of courses and seminars to increase knowledge and upgrade dental-care equipment.
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FIRSTLINE: Jan 01, 2007
By dvm360.com staff
What's a pet worth? It may be more than you think. Consider the case of Fluffy.
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FIRSTLINE: Jan 01, 2007
Q: At the clinic where I work we have several clients who own more animals than they can care for properly. What is the best way to approach an animal collector?
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FIRSTLINE: Jan 01, 2007
By dvm360.com staff
You don't need to work very hard to make clients feel uncomfortable, dissatisfied, or irritated. Here's a look at 10 ways to chase off clients.
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FIRSTLINE: Jan 01, 2007
By dvm360.com staff
Feel like you have a bright, shiny target tattooed on your forehead? Chances are, a bully singled you out for a reason. Here are eight profiles of common bully targets. Even if you can't dodge the attack, you'll understand better why you're the one dodging missiles.
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FIRSTLINE: Jan 01, 2007
Many clients really don't realize just what a bit of plaque can do, says Sara L. Sharp, CVT, VTS (Dentistry), secretary of the Academy of Veterinary Dental Technicians. And it often falls to you to discuss the danger of a dirty mouth. The best approach is a little honesty—with a mix of tact, of course.
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FIRSTLINE: Jan 01, 2007
What you say--and what clients hear--may be worlds apart. When you're fishing for the right words to satisfy clients' questions, avoid these most misunderstood answers.
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FIRSTLINE: Jan 01, 2007
By dvm360.com staff
Dr. Smith (not his real name) relates this true tale of a covert bully's attack on an unsuspecting team.
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FIRSTLINE: Jan 01, 2007
You're no punching bag, so don't let anyone treat you like one. Use these bully-busting strategies to reclaim your practice.
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VETERINARY ECONOMICS: Nov 01, 2006
By dvm360.com staff
You hope you never see that "specializes in bad news" TV reporter at your door. But you could. And then you need this advice.