Client Communication | Veterinary Economics

Client Communication

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FIRSTLINE: Jun 01, 2006
When clients visit for routine checkups or care, send them home with a pet health report card, suggests Martha Harmon, office manager at Riverdale Animal Hospital in Riverdale, Ga.
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FIRSTLINE: Jun 01, 2006
Q. I've recently been promoted to a supervisory position. What's the best way to ease into my new responsibilities without offending co-workers?
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FIRSTLINE: Jun 01, 2006
By dvm360.com staff
Read "What's In It for Me?" and then solve the puzzle.
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FIRSTLINE: Jun 01, 2006
Q. Many of our clients don't seem to recognize the signs that their pets are in pain. What can we do?
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FIRSTLINE: Jun 01, 2006
By dvm360.com staff
I work for a veterinarian who's nice to clients—but she yells and criticizes her team in public. She doesn't even say hello or goodbye to us half of the time. What can we do?
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VETERINARY ECONOMICS: Jun 01, 2006
By dvm360.com staff
If a picture's worth a thousand words, four pictures are worth, well, a lot.
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FIRSTLINE: Jun 01, 2006
If you were going to spend $100 on a new set of tires, wouldn't you want to know why? Were the old ones worn out, or do the new ones work better in snow? Knowing why you should care makes it easier to make the decision to spend. And the same is true for clients and their pets. Clients expect a recommendation each time they visit your hospital, and they want to know how your recommendations benefit them and their pets. Once they know why they should care, they're more likely to comply.
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FIRSTLINE: Jun 01, 2006
By dvm360.com staff
You may not always have the right words to express your sympathy when a pet dies, but the right book might be just the tool your clients need to help them grieve.
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DVM360 MAGAZINE: May 01, 2006
Not using demographically determined fees eventually leads to mediocrity or worse.
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FIRSTLINE: Apr 01, 2006
Discussing money with clients can be downright scary. Learning to present an estimate with poise takes the fear out of this critical task?and improves the odds that clients will say yes to your treatment plan.
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FIRSTLINE: Apr 01, 2006
Debt, relationship problems, illness--it can be hard to cope with the issues life throws at you. And sometimes pesky problems cling so tightly that they follow you to work. Here's how to shake loose.
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FIRSTLINE: Apr 01, 2006
How can I convince our clients that their pets need flea and tick control?
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FIRSTLINE: Apr 01, 2006
I'm a receptionist and I only earn $1 above minimum wage. Should I ask for a raise?
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VETERINARY ECONOMICS: Apr 01, 2006
By dvm360.com staff
Just because Pet Dental month has passed doesn't mean you should stop pushing good dental care for patients.
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FIRSTLINE: Apr 01, 2006
By dvm360.com staff
OK, folks, it's time to step up and help put a stop to animal cruelty.