Client Communication | Veterinary Economics

Client Communication

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FIRSTLINE: Apr 01, 2008
Move over, Steelers, there's a new team in town.
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FIRSTLINE: Apr 01, 2008
Q. In the past, I occasionally gave discounts to friends and family. Now they expect the same generosity every time they visit. What do I do?
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FIRSTLINE: Apr 01, 2008
By dvm360.com staff
I'm an office manager for a practice with 26 doctors and team members. Because the owner hires personal friends, I can't effectively discipline team members who don't meet expectations. One problem employee has known the owner for more than 20 years. She's not a team player and her poor performance frustrates others. What can I do?
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FIRSTLINE: Apr 01, 2008
By dvm360.com staff
Some team members consistently resist the policy and procedural changes I make for our practice, but their peers get them on board with no problem. How can I change this?
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FIRSTLINE: Apr 01, 2008
How you deliver information may be overriding your message—and preventing colleagues and clients from taking you seriously. Learn how to improve your presentation and earn their respect.
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VETERINARY ECONOMICS: Apr 01, 2008
Let's say you're casually googling your practice one day when you find a review that makes your eyes pop out of your head ...
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VETERINARY ECONOMICS: Apr 01, 2008
By dvm360.com staff
Heartworms can sneak up on cats—and you. Prepare yourself, then use a handout to start talking prevention with clients.
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VETERINARY ECONOMICS: Apr 01, 2008
By dvm360.com staff
Dr. Melisa Hicks got clients' attention about parasites by hanging a giant picture of a flea where it couldn't be missed.
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FIRSTLINE: Apr 01, 2008
Q. I've just been promoted to practice manager. How can I make sure I'm successful?
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CVC IN WASHINGTON, D.C. PROCEEDINGS: Apr 01, 2008
Step One: Know yourself.
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CVC IN WASHINGTON, D.C. PROCEEDINGS: Apr 01, 2008
Communication is the key to working smarter, and not harder.
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DVM360 MAGAZINE: Mar 01, 2008
By dvm360.com staff
I've been a veterinarian almost 18 years, but must admit I still haven't entirely figured out clients. I went to veterinary school to learn how to treat animals. Until I started practicing, I hadn't stopped to consider that every animal comes with an owner attached, and that these owners — not the animals — are the real challenge.
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FIRSTLINE: Mar 01, 2008
Q When the phone is ringing, there's a client to be checked out, and a technician has a question, how do I prioritize?
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FIRSTLINE: Mar 01, 2008
Q When I ask my co-workers for help, they seem receptive but never follow through. What should I do?
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FIRSTLINE: Mar 01, 2008
Are there tough talks you're not having? Learn to lay issues on the table and push that pachyderm out of your practice and your life.