Client Communication | Veterinary Economics

Client Communication

source-image
VETERINARY ECONOMICS: Jul 01, 2007
Quick identification of a "stray" can lead to a happy reunion when pets go missing. The other possible outcomes are not quite so cheerful.
source-image
FIRSTLINE: Jun 01, 2007
Here are five ethical dilemmas, complete with guidelines for making decisions that keep you on solid moral ground.
source-image
FIRSTLINE: Jun 01, 2007
We're always so busy. How do we find time for regular staff meetings?
source-image
FIRSTLINE: Jun 01, 2007
You're fabulous, of course, but are you doing enough to really shine?
source-image
VETERINARY MEDICINE: Jun 01, 2007
By dvm360.com staff
Clients often cannot comprehend what a cat or dog at a healthy weight looks like, so I give them a live demonstration with my own dog and cat, which are at ideal weights.
source-image
VETERINARY ECONOMICS: Jun 01, 2007
They say a picture is worth a thousand words, but when it comes to diagnostics, sometimes it's worth a thousand dollars.
source-image
VETERINARY ECONOMICS: Jun 01, 2007
Are your conversational skills lagging in the stretch? Use these tips to pull ahead by overcoming problems and winning clients' respect.
source-image
VETERINARY ECONOMICS: Jun 01, 2007
By dvm360.com staff
As pets age, their brains can slow down, too. Intervene early to give dogs and cats the best chance of staying sharp—and you'll help keep clients happy.
source-image
VETERINARY ECONOMICS: May 01, 2007
In the thick of media reports and hourly updates, we asked your colleagues how they were handling the pet food recall. Here are their tips from the trenches.
source-image
VETERINARY ECONOMICS: May 01, 2007
A simple letter is all you need to help keep your clients up to date on the pet food recall.
source-image
FIRSTLINE: May 01, 2007
How do you handle bad behavior from good pet owners? Use this advice to deal with your most difficult clients and keep messy exchanges to a minimum.
source-image
VETERINARY ECONOMICS: May 01, 2007
The recall has left clients questioning your recommendations—and you questioning manufacturers. Tackle the job of earning back trust one step at a time, client by client and case by case.
source-image
FIRSTLINE: Apr 30, 2007
By dvm360.com staff
When it's time to negotiate, don't be a doormat or a bully. Use these tips to find common ground.
source-image
FIRSTLINE: Apr 01, 2007
Whether from accidents, illness, or euthanasia, pets die every day, often in your hospital. Do you know what to say--and what not to say--to clients before, during, and after a loss?
source-image
FIRSTLINE: Apr 01, 2007
Q: I'm unhappy and I want to quit my job. How can I leave without burning bridges?