I'm an office manager for a practice with 26 doctors and team members. Because the owner hires personal friends, I can't effectively discipline team members who don't meet expectations. One problem employee has known the owner for more than 20 years. She's not a team player and her poor performance frustrates others. What can I do?
I've been a veterinarian almost 18 years, but must admit I still haven't entirely figured out clients. I went to veterinary school to learn how to treat animals. Until I started practicing, I hadn't stopped to consider that every animal comes with an owner attached, and that these owners — not the animals — are the real challenge.