Client Communication | Veterinary Economics

Client Communication

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FIRSTLINE: Jun 01, 2008
What pet owner doesn't love photos of a new pet? That's the philosophy of team members at All Creatures Animal Hospital in Amelia, Ohio.
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FIRSTLINE: Jun 01, 2008
You're more than your title. And a job description may be the tool you need to clarify your manager's expectations and position yourself for growth in your practice, from raises to promotions.
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FIRSTLINE: Jun 01, 2008
Would you ever guess your technician plays the trombone or your receptionist owns the world's largest stuffed cat collection?
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FIRSTLINE: Jun 01, 2008
One size doesn't fit all in critical discussions with clients about their pets' health. Learn how to weave the threads of your conversation to match the needs of the pet in front of you.
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FIRSTLINE: Jun 01, 2008
Q. How do I set boundaries for employees' conversations while at work?
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FIRSTLINE: Jun 01, 2008
Q. How do I inspire an uninspired team member?
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FIRSTLINE: Jun 01, 2008
After they count the cash register and prepare for the next day's appointments, team members at Cottonwood Animal Hospital in Ottawa, Kan., count the tails of boarding pets.
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VETERINARY ECONOMICS: Jun 01, 2008
When I heard that one of my clients thought she could talk me out of anything, I knew I must have seen that pet owner during my first two years of practice.
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FIRSTLINE: Jun 01, 2008
By dvm360.com staff
Ninety-six percent of team members say they tailor their client education message based on the pet or client. Here's a breakdown of the criteria they use to customize their education message to pet owners.
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CUSTOM VETERINARY MEDIA: Jun 01, 2008
The most important communication regarding feline diabetes occurs in those five minutes after the diagnosis. Many clients express shock and distress after hearing the diagnosis, and it is imperative that you allay their fears by explaining that the disorder is treatable and emphasizing that successful management requires a high level of care and strong commitment from the caregiver.
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FIRSTLINE: May 20, 2008
Learn how to encourage your doctor or manager to pursue an idea for change with you.
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DVM360 MAGAZINE: May 01, 2008
"For everything there is an appointed time. ... A time to listen and a time to speak."
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FIRSTLINE: May 01, 2008
Q. How should we handle a client who seems obsessed with repeating diagnostic tests?
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DVM360 MAGAZINE: May 01, 2008
Los Angeles — A television station investigative reporter used a hidden-camera approach to raise questions about the legitimacy of diagnoses and fees at several veterinary practices in the Los Angeles area.
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FIRSTLINE: May 01, 2008
He's watching you. You can't concentrate, you're afraid to be alone with him, and the comments won't stop. Sexual harassment can be relentless, consuming your work and your life. It happened to these women—and it could happen to you. Here's what every woman (and man) should know about sexual harassment.