Client Communication | Veterinary Economics

Client Communication

Jul 01, 2003
A client comes into the office with a printout of some Internet article claiming that veterinarians are recommending vaccines that are simply unnecessary. What do you tell this client? More importantly, how do you train your staff to handle this?
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DVM360 MAGAZINE: Jun 01, 2003

Asking the right questions critical during physical examination

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DVM360 MAGAZINE: Nov 01, 2002

Isolated incidents of West Nile Virus in canines pose miniscule threat to dogs at large, practitioners conclude

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DVM360 MAGAZINE: Oct 01, 2002
The Greens appear unannounced as the staff is finishing the daily close out.
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DVM360 MAGAZINE: Jun 01, 2002
Dr. Karen Overall prepares practitioners to handle common behavior problems of pets so they can offer training advice to clients.
Jun 01, 2002
By dvm360.com staff
Comprehensive approach to discussion arms client to make informed decision
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DVM360 MAGAZINE: Dec 01, 2001
By dvm360.com staff

When a client goes ballistic, veterinarians need their own chaff to avert damage to the practice's reputation and the staff's well-being.

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DVM360 MAGAZINE: Nov 01, 2001
Mrs. Johnson awaits your entrance draping her head over her usually trembling rat terrier named Wiggles.
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DVM360 MAGAZINE: Sep 01, 2001
You open the door to the exam room. On the other side of the table and occupying what seems to be half the room sits John Smith, 20 minutes late and weighing 350 pounds. Beside him is his similarly obese Saint Bernard, Ranger- restless and salivating onto all flat surfaces
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DVM360 MAGAZINE: Jun 01, 2001

Q I see a few novice pedigree dog breeders in my practice. Please provide a concise review about natural delivery of puppies and information that these novice breeders could benefit from reading.

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DVM360 MAGAZINE: Mar 01, 2001
By dvm360.com staff
If I was in charge of veterinary school curriculum, I would make "Rural Navigation and Communications" a required class for senior veterinary students.
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DVM360 MAGAZINE: Jan 01, 2001
I waited politely while the two young men seated next to me finished their conversation.