Client Communication | Veterinary Economics

Client Communication

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FIRSTLINE: Feb 01, 2017
By dvm360.com staff
Hint: Most of the time, it's not on the pet. Educate veterinary clients about the role the environment plays in their flea infestation.
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VETTED: Jan 31, 2017
By dvm360.com staff
Startling data proves that there is a link between toxic veterinary team angst and the care patients receive. Read these tell-all tales from veterinary professionals who've been there and have seen the very worst.
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FIRSTLINE: Jan 25, 2017
Hello, drama! Rhonda the receptionist's toxic relationship with Taylor the technician erupts in real time in front of a veterinary client. Check out this interactive choose-your-own adventure story. Can these relationships be saved?
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VETERINARY ECONOMICS: Jan 24, 2017
Want more web traffic? Got 60 seconds? Good—listen to Bash Halow.
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VETERINARY ECONOMICS: Jan 24, 2017
Believe it or not, millennials might not be the only problem here. If your veterinary practice is reminiscent of a current-day classic rock show, you may need to cut the leather and leopard print out of your act and get with modern times before your show gets cancelled.
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VETERINARY HOSPITAL DESIGN: Jan 18, 2017
If your reception area could use a refresh, start with the reception desk says veterinary architect Heather Lewis. That one change will make a big difference in your space.
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DVM360 MAGAZINE: Jan 17, 2017
Knowing why you’re struggling is important, so it’s not helpful to label every negative experience in the veterinary profession as compassion fatigue. When I took an honest look at how I was feeling, I wasn’t running out of compassion. My fatigue stemmed from making ethical decisions within the boundaries of clients’ (often) illogical values or unreasonable budgets.
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FIRSTLINE: Jan 13, 2017
Look, we can’t go home with our clients to make sure they’re following our advice. But we can offer them classes to make sure they’re getting the knowledge to offer the care their pets need.
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VETERINARY ECONOMICS: Jan 12, 2017
Companies can get burned online when employees accidentally post personal comments on company accounts or on company websites or accidentally expose customer information. Here's a tip to keep your work social media device free and clear.
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DVM360 MAGAZINE: Jan 11, 2017
The notion that excellent veterinary care is enough to attract and keep clients and set you apart from other practices is outdated. The new differentiator is client experience, and knowing what your clients want will require research.
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FIRSTLINE: Jan 09, 2017
The Veterinary Hospital Managers Association shares Insider's Insights data on who's talking to pet owners about financing options—and when they're broaching the topic.
 
VETTED: Jan 05, 2017
By dvm360.com staff
When a flea, tick or heartworm preventive doesn't work, this veterinary practice manager doesn't point fingers. Here's why.
 
VETTED: Dec 27, 2016
By dvm360.com staff
If cleanings and extractions aren't flowing like water spray during dental procedures, let veterinary dentistry advocate Dave Nicol, BVMS, get you pumped.
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VETERINARY ECONOMICS: Dec 21, 2016
The era of one-size-fits-all neutering advice has come to an end. It’s time to move from recommendations to conversations.
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FIRSTLINE: Dec 20, 2016
Your veterinary client is still confused about online pharmacies and you still don’t know what to say. Use these ideas to get started.