Client Communication | Veterinary Economics

Client Communication

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FIRSTLINE: Jul 16, 2018
The “my cat doesn’t go outside” excuse won’t cut it anymore. Here’s how to convert those resistant veterinary clients.
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VETERINARY ECONOMICS: Jul 13, 2018
How an exercise in veterinary practice semantics can help you transform tedious tasks into endearing endeavors.
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VETERINARY MEDICINE: Jul 11, 2018
Most veterinary clients don’t appreciate surprises when it comes to their pets’ dental procedures—especially when the revelation is permanent and costs extra. Here are some steps you can take to avoid them in your practice.
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FIRSTLINE: Jul 11, 2018
Have you heard the one about the veterinary client who pantsed herself in the waiting room? Here’s how it happened.
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DVM360 MAGAZINE: Jul 09, 2018
According to this reader, not only is this better for the cat, but your veterinary client retention rates become healthy and strong as well.
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VETERINARY MEDICINE: Jul 03, 2018
I learned firsthand this year how hard these injuries are for pets and their owners.
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FIRSTLINE: Jun 29, 2018
Ever had folks enlist small armies of online commenters and reviewers to spam your social media channels? Yeah. You’re not alone. Two veterinary hospital managers share stories of freak-outs they faced.
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VETTED: Jun 21, 2018
Money makes the world go ‘round. It’s also a large reason your veterinary clients won’t buy the preventives their pets need. Here are some tips from the experts to explain the value to pet owners.
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VETTED: Jun 21, 2018
By dvm360.com staff
A survey of veterinary teams and their clients yielded some buggy data. Namely, there was a difference between what veterinary teams thought pet owners learned and valued, and what pet owners thought and valued. Is this you?
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VETERINARY MEDICINE: Jun 16, 2018
By dvm360.com staff
A lack of preparation can make the great outdoors not so great. Give your veterinary clients a guide to keeping their pup safe on the trail.
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FIRSTLINE: Jun 15, 2018
Let’s learn what Elvis Presley, Steppenwolf and George Thorogood can teach us to coach pet owners through their precocious pooches’ bad manners.
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VETTED: Jun 13, 2018
Holistic veterinary care isn’t the hippy-dippy practice you think it is. In fact, it might be the best way to diagnose what's going on in that tricky patient you’re losing sleep over.
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FIRSTLINE: Jun 08, 2018
Up your internet game with these multimedia moves.
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FIRSTLINE: Jun 07, 2018
Microchips are great for locating lost pets, but if your veterinary practice placed one a few years ago, are you sure it’s still working?
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FIRSTLINE: Jun 05, 2018
If your veterinary hospital is like most, it’s not full of mercenary pirates looking to swindle pet owners. You care about pets, and it costs money to run your hospital. My pitch? Take the veterinarians out of these money chats and empower the nonmedical team to step up.