Client Communication | Veterinary Economics

Client Communication

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FIRSTLINE: Jul 31, 2018
You're often the gateway to the clinic, so keep clients focused on DVMs' expertise from the get-go when discussing parasite control.
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VETERINARY ECONOMICS: Jul 31, 2018
Concrete results speak to the power of positive training in the veterinary hospital.
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FIRSTLINE: Jul 27, 2018
Within one year, compliance for heartworm and flea and tick preventives at our veterinary practice went from 39 to 62 percent.
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dvm360.com: Jul 26, 2018
By dvm360.com staff
When veterinary clients and internet trolls gang up on private practitioners, the effects can hurt business, harm reputations and damage psyches of those on the receiving end of cyberbullying. In this series, experts share tools and plans to help avoid internet rampages, deal with them when they crop up, and help make veterinarians and veterinary team members more resilient when people go on the verbal attack.
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VETTED: Jul 24, 2018
With exam room conversations about pet obesity, you’re playing the long game. It might take a few chats to get a veterinary client on board that there’s a problem and then more talking to agree to a plan. Don’t get frustrated. Try this.
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VETERINARY ECONOMICS: Jul 20, 2018
A simple switch of a single word could drive veterinary client compliance through the roof.
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DVM360 MAGAZINE: Jul 19, 2018
Want to build your veterinary practice? Dr. Robert Miller says just talk to your clients.
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FIRSTLINE: Jul 19, 2018
It’s a phrase I often find myself repeating when clients and pets both snap their fangs at the veterinary professionals that serve them. Here are other healthy ways of coping.
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DVM360 MAGAZINE: Jul 17, 2018
Residential lawn care companies heavily advertise treatments that reportedly keep fleas and ticks at bay this time of year—but do they work, and are they safe for your veterinary patients?
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FIRSTLINE: Jul 17, 2018
Veterinary team—there's more to it than "open door, walk through." Learn the benefits of the nonverbal messages you could be sending.
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FIRSTLINE: Jul 16, 2018
The “my cat doesn’t go outside” excuse won’t cut it anymore. Here’s how to convert those resistant veterinary clients.
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VETERINARY ECONOMICS: Jul 13, 2018
How an exercise in veterinary practice semantics can help you transform tedious tasks into endearing endeavors.
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VETERINARY MEDICINE: Jul 11, 2018
Most veterinary clients don’t appreciate surprises when it comes to their pets’ dental procedures—especially when the revelation is permanent and costs extra. Here are some steps you can take to avoid them in your practice.
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FIRSTLINE: Jul 11, 2018
Have you heard the one about the veterinary client who pantsed herself in the waiting room? Here’s how it happened.
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DVM360 MAGAZINE: Jul 09, 2018
According to this reader, not only is this better for the cat, but your veterinary client retention rates become healthy and strong as well.